HR Generalist – Office Support
Initiate International
Cape Town
13d ago

Would you love to work for a leading global BPO company? This team have a great job opportunity for a HR Generalist to join their team in Cape Town .

The HR Generalist will provide operational generalist human resource services to management, contact centre employees and support staff.

If you’re looking for an exciting challenge in a fast-paced environment, this job could be perfect for you!

Your key job responsibilities as the HR Generalist in Cape Town will include :

  • Provide expert advice and guidance to Managers and Team Leaders on people management, organisational development, employment and industrial relations matters
  • Proactively review and improve human resource policies, procedures, record management and reporting
  • Assist in the development of human resource policies, procedures, record management and reporting
  • Attend and participate in all disciplinary & dispute hearings internally
  • Represent company at all external dispute resolution hearings (CCMA)
  • Ensure compliance with all employment and labour law requirements including but not limited to employment contracts, employment equity, workplace health and safety, workers’ compensation, industrial relations;
  • in respect of terms of registration, documentation, reporting, systems and procedures

  • Train and coach line managers in respect of IR practices
  • Manage all matters relating to dealings workplace forums / employee committees
  • Conduct face-to-face exit interviews, investigate and highlight areas for improvement within the business
  • Identify resource discrepancies and investigate appropriate resolution together with line management and operations
  • Compile job descriptions
  • Approve all assessments & competency based interview questionnaires
  • Manage and coordinate the performance management processes
  • Consult, train and coach Line Managers in respect of Performance Management practices
  • Requirements for this HR Generalist job in Cape Town :

  • Relevant tertiary qualification
  • At least 3-5 years’ experience in a generalist human resource role at senior level
  • Strong commercial acumen and sound understanding of the BPO sector
  • Sound knowledge of and experience with human resources practices and employment / labour legislation
  • Highly skilled in facilitating disciplinary procedures and performance management processes
  • Strong recruitment and selection experience in the contact centre industry (previous experience with foreign language or bulk recruitment will be a distinct advantage)
  • High-level skills in the use of Microsoft Office products
  • Excellent written and verbal communication skills
  • High energy levels with a hands-on approach
  • Possess confidence, authority and cultural sensitivity appropriate to a global multilingual workplace
  • Apply
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