This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
The candidate may be the primary point of contact for both internal customers (for example : Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.
Work and meet SLA’s against assigned trouble tickets via a directed workflow
First line touch point for hardware troubleshooting and technical issues
Perform regular server hardware repairs(drives, motherboards etc)
Carry out routine network, server hardware and OS related repairs
Work with cross-functional teams on a regular basis to complete routine work
Engage with Smart Hands in EU Regional POPs
Adhere to security and safety best practices in the data center
Participate in Data Center power & cooling events
Participate in team meetings for metric analysis and daily / weekly goals achievement
Identify and help create documentation for use globally
Identify and help create process improvements relevant to the data center environment
Perform server upgrades, rebuilds, scheduled works as required
Interact with third party vendors & contractors
Contribute to the development of other team members