Document Developer
RELX Group plc
ZA-ZAF-WC-Cape Town
5d ago

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  • A Document Developer is responsible for maintaining the LexisConvey (LC)Attorney Documents, letterheads and LC reports. The entry criteria should havea relevant experience of technical knowledge, Customer Service experience, Conveyancingexperience or qualification, Troubleshooting knowledge, competent in RemoteAssistance, Competent in LexisConvey;
  • MS Word, GhostFill or any relateddocument creating / editing software.

    Key Duties & Responsibilities :

    Creating new and updating Clients Letterheads

    Document Scripting in GhostFill : placing logic and data points on documents

    Document construction, formatting and styling

    Creating Reports, . Net Templates in LexisConvey application

    Analysis of client documents and business domain

    Testing and troubleshooting

    Maintaining documents and dealing with large numbers of fine-grained tasks and incidents

    Discussing requirements and assisting clients with template installation

    Key Competencies :

    Competent in Remote Assistance

    Excellent communications skills (dealing with external clients)

    Good working knowledge of Windows , MS Office, Internet and MS Outlook

    Extremely high attention to detail

    Good time-management skills and able to work under pressure

    Self-motivated, a quick learner and comfortable in a dynamic IT working environment

    A self-starter, able and willing to take ownership of tasks

    Troubleshooting knowledge

    Work under pressure

    Friendly and relatable as you will be working in a team.

    Advantageous Competencies

    In depth knowledge / practical experience of GhostFill or any related document creating / editing software

    Competent in LexisConvey

    Conveyancing experience (theory or practical)

    Requirements :

    Matric CertificateProficient in English language At least 6 months Call Centre Experience (i.e. customer experience focus)Previous experience of dealing with customers via telephoneProficient in MS Office especially Word

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