Customer Service Officer
Durban South Africa, KwaZulu-Natal, Sudáfrica
3d ago
source : jobomas

Principle AccountabilitiesTo be the primary supply chainto the customerContinuous enhancement of customer experience; identifies gaps and provides workable solutionsTo Important Company a quality service to external and internal customersOrder Management, Delivery, Customer ClaimsResponsible for the creation of new Customer accounts and existing customer store extensions by updating customer Master data within SAPPricing maintenance of Customer List price as well as Promotional price in SAPProcessing of Customer Orders in line with internal OM procedures, LSP routing and Customer delivery requirementsResponsible to ensure highest Order Quality and Customer Infill by liaising with Customer and Sales to resolve Order errorsDelivery bookings with customer and LSP to ensure aligned booking confirmations and delivery schedulesInvestigate and resolve all customer queries and implement corrective action to avoid recurrence in a timely mannerAccountable for the resolution of pricing claims including the financial memo capture in SAPResponsible for actioning -Failed Deliveries- with LSP and Customer timeously.

Process the financial memo of Customer Return-s upon delivery.Important Company Weekly / Monthly Customer Service Level / Strike Rate Reporting to Sales / Customer highlighting key contributors, including Out of stock by proactively sharing stock recovery plansContinuous improvement of Customer service processes - Share and identify best practice opportunities across the operational teamOpen communication channels with internal and external customers / LSP related to Order & Delivery statusCandidate RequirementsMinimum of Matric, preferably holding a general diploma / similar qualificationThe successful incumbent should have -2-3 years working experience in Order Processing and within a Customer Service environment FMCG.

Excellent understanding of the FMCG businessComputer literate i.e. proficient in Microsoft office Advanced Excel, PowerPoint, WordSAP knowledge, specifically the SD module is essential

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