Team Leader : Customer Services AfrikaansIntroductionImportant Company Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE.
The group operates in the market through multiple client-facing brands including insurance and investment brands Metropolitan and Momentum, South Africa's number one cell captive insurer Guardrisk and wellness and rewards programme Multiply.
MMI operates in 17 countries across the globe : 13 in the African continent, Hong Kong, Indonesia, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.
Visit us at URL Disabled DescriptionABOUT USMMI Health, an entity of Important Company Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.
We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
This vacancy is based at our Braamfontein regional office. ROLE PURPOSEThis position is aimed at a dynamic, performance-orientated and client focused individual who is able to deliver quality outputs whilst at the same time working effectively with people, both internally and externally.
The emphasis of this position will be on delivery in an environment that is highly deadline orientated. REQUIREMENTSMatric or Grade 12 qualificationMust have a 3 year relevant diploma / degree or studying towards a 3 year qualification3-
5 years medical aid administration and managed care experienceFluent in Afrikaans and EnglishProven leadership skillsA sound understanding, interpretation of the scheme rules, the medical schemes act and SLAAdvanced MS Office proficiencyIndustrial Relations experience preferableRESPONSIBILITIES AND WORK OUTPUTSEnsuring compliance with agreed Service Level Agreements (SLA) entered into with clientsControlling and managing quality output of team in terms of verbal and written communicationEnsuring team productivity and complianceFacilitating project involvement and facilitationProblem solving in all areas to ensure efficiency of the administrative divisionConstantly identify training needs and facilitate accordinglyEffectively communicating with Business Partners to ensure efficient flow of processes and timely problem resolutionAnalysing and reporting on call trends in conjunction with Quality AssessorCOMPETENCIES REQUIREDAbility to work under pressure while being client centric at all time.
Assertive with good communication skills and ability to access and use information. Ability to be creative, innovative and a problem solver with collaboration and inclusiveness.
Self-management and result-driven with attention to detail and high level of accuracy.ADDITIONAL INFORMATIONShortlisted candidates will be subjected to the following statutory checks : ITC Qualification Reference Psychometric assessments will be part of the selection criteria.
Should you not be contacted within two weeks, please consider your application unsuccessful.We reserve the right not to fill the vacancy DISCLAIMEROnly on-
line applications submitted via our careers page will be considered.Internal Team Members must inform their manager of their application.
Your manager must be aware of and support your application.