Security Engineer (Level 2)
IT Naledi Solutions
Capetown, South Africa
10h ago
source : Executive Placements

REQUIRED LEARNING / EXPERIENCE

  • A formal academic and / or recognized advanced industry qualification in Cyber Security and / or Information Systems
  • Skills and experience in Next Generation Networking and Firewall technologies (mandatory requirement)
  • Cybersecurity certifications
  • CISM, CISSP certifications (advantageous)
  • ITIL certification (advantageous)
  • Excellent knowledge of Security management, Network security, and Endpoint security
  • Verifiable experience and expertise with various network security technologies
  • Proven experience in identifying, analyzing and resolving information security incidents and problems
  • At least 5 years of general information security background and experience
  • Leadership skills and Teamwork experience essential
  • KEY JOB OUTPUTS

  • 2nd-line support, service assurance and service fulfilment responsibilities
  • Execution of installations and other assignments
  • Produce and use reports
  • Proposal and report writing, and general project documentation development.
  • Take ownership of relevant technologies according to domain or specialization.
  • Teamwork and collaboration with Security peers and management
  • Providing professional telephonic and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
  • Thorough pre-emptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
  • Ensure all requests, process events and resolution incidents result in zero missed SLA conditions.
  • Managing incidents of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.
  • Using considerable judgement and independent analysis within defined policies and practices.
  • Manages configuration items (CIs) and related information.
  • Investigates and implements tools, techniques, and processes for managing CIs and verifies that related information is complete, current, and accurate.
  • Maintains secure configuration, applying and maintaining tools, techniques, and processes to identify, track, log and maintain accurate, complete, and current information.
  • Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures.
  • Applies techniques to control the demand upon a particular resource or service.
  • Uses available tools & platforms to investigate and diagnose problems, collect performance statistics, and create reports, working with users, other staff and suppliers as appropriate.
  • Prioritizes and diagnoses incidents according to agreed procedures.
  • Investigates causes of incidents and seeks resolution.
  • Escalates unresolved incidents.
  • Facilitates recovery, following resolution of incidents through adoption of knowledge articles.
  • Documents and closes resolved incidents according to agreed procedures.
  • Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
  • Determines problem fixes / remedies. Assists with the implementation of agreed remedies and preventative measures.
  • Utilizes knowledge management systems as part of all work activities to ensure adherence to agreed procedures.
  • CORE COMPETENCIES

  • Excellent interpersonal and communication skills
  • Ability to communicate well at all stakeholder levels
  • Good analytic and interpretive skills; exceptional attention to detail
  • Positive attitude
  • Excellent organisation skills
  • Excellent problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Good Listening skills
  • Team player
  • Ability to perform under pressure
  • Able to work independently
  • An understanding of the service delivery environment and stakeholder interests
  • Reliable and able to produce a high quality of work
  • Closing date for applications : 22 October 2021

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