Your specific responsibilities will include :
Conceptualising, creating and maintaining training, education & communication content targeted at Takealot’s third party merchants this includes content to educate merchants on the use of Takealot’s systems, business processes and growth opportunities
Developing content on many channels, using a variety of software tools (e.g. email, recorded videos, onsite communication, webinars, presentations)
Developing content for multiple audiences
Researching and keeping the team abreast of competitor trends and best practices with regards to communications
Work with a variety of stakeholders across the business, including technical Product Managers and commercial teams
Give input into and execute on a merchant communication plan designed to deliver on driving defined metrics (e.g. user adoption of a new system feature)
Gain a deep understanding of business processes linked to the relevant content subject matter
Adhere to design processes and standards
Manage the roll out of any new content
Attributes required :
Good understanding of digital design and communication principles
Top of the class English written communication and creative copy writing skills
An ability to translate a communication brief into effective copy across multiple touch points in a way that resonates with the relevant audience
Highly organised and efficient, with an ability to work towards and meet tight deadlines
Creative mindset you must have the ability to work across different media and quickly grasp new communication tools
Versatile and with the appetite to learn by doing
Knowledge and experience of working with email and video communication tools (advantageous)·
Experience in creating content for tech Product development (advantageous)
A minimum of 2+ years working in E-learning / copywriting / content production and / or related digital communications
Bachelor’s Degree or equivalent qualification in communications, copywriting, English language or related degree
Experience in an e-commerce environment (advantageous)
The Environment :
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who :
is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING