Head: Commercial Banking Suite
Stanbic IBTC Bank
6d ago

Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.

We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.

Job Purpose

  • To create a localised capability of response and deliver improved financial performance, overall value generation objectives and customer service for the Commercial Banking Suite.
  • Responsible for growth, sustainability and profitability of the Commercial Banking Suite income statement and balance sheet.
  • Key Responsibilities / Accountabilities


  • Implements and drives appropriate Commercial Banking Suite strategies and tactics to ensure that income statement and balance sheet objectives are achieved as guided by the Commercial Banking strategy.
  • Assumes ownership of the Suite’s overall portfolio health and portfolio economics.
  • Manages ideal portfolio mix (assets vs. liability mix, margin mix, risk mix, etc.) in view of organisational intent, competitor landscape and underlying economic environment.
  • Drives value maximisation of existing clients by understanding their needs and delivering holistic financial solutions.
  • Ensures an effective identification and acquisition of targeted new business opportunities.
  • Drives the overall quality of Suite credit applications in line with credit requirements to ensure successful approval.
  • Customer

  • Delivers a capability of response at Suite level to meet customer demand by using empirical customer data.
  • Implements an effective customer engagement model, including the establishment of well-functioning client service teams.
  • Responsible for client level pricing trade-offs within the devolved mandate.
  • Together with Marketing co-creates solutions to focus on customers which are locally relevant and in line with the overall Commercial Banking strategy.
  • Formulates strategies to deliver holistic Commercial Banking solutions for customers.
  • People

  • Adopts the ecosystems initiatives and the creation of empowered teams in the Suite.
  • Empowers employees to fulfill the Suite’s objectives regarding customer experience, people management and engagement.
  • Integrates corporate functions as part of the Suite.
  • Empowers employees through coaching and development of the front line (e.g., Relationship Managers) in order to meet customer demand and deliver a capability of response at a local level.
  • Leverages and optimises people, resources, channels, business and risk controls in line with market potential, to maximise business growth, retention and profitability targets at a Suite level.
  • Drives a unique culture in the Suite aligned to people practices.
  • Stays visible and relevant within the local business environment and community (brand ambassadorship).
  • Process

  • Manages cost and operational effectiveness and efficiencies for the Suite by identifying and acting on system conditions and eliminating waste.
  • Drives the adoption of tools and applications developed for Relationship Managers.
  • Drives the implementation and roll-in of strategic business transformation programmes.
  • Risk

  • Assumes ownership of managing portfolio risk within risk appetite standards and co-ownership in managing distress recovery processes in the Suite (e.
  • g. Watch list, BSNR Collections Process, etc.)

  • Responsible for all risk and compliance management for the Suite.
  • Measures

  • Achievement of ROE, economic profits and headline earnings for the Suite
  • Market share growth
  • Meeting customer demand (leading and lagging measures)
  • Stakeholder feedback
  • Adherence to risk and compliance requirements
  • Achievement of business transformation targets
  • Preferred Qualification and Experience


    Degree - Business Commerce

    Degree - Finance and Accounting

    Equivalent NQF level qualification

    7 - 10 years

    Appropriate experience within a banking environment. Experience in or understanding of the requirements to own and manage an income statement and balance sheet.

    Proven ability to effectively manage teams of professionals.

    Knowledge / Technical Skills / Expertise

    7 - 10 years

    Appropriate experience within a banking environment. Experience in or understanding of the requirements to own and manage an income statement and balance sheet.

    Proven ability to effectively manage teams of professionals.

    The closing date : 6th November 2020

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