Introduction Purpose of the job Utilises his / her interpersonal skills with the ultimate goal and aim to perform his / her daily activities in a responsible manner and provide front line communication between clients and relevant staff, with quality and quantity of work as priority.
Duties & Responsibilities TEAMWORK ROLE Enhances and uses constructive working relationships with clients to achieve the best end results through open communication channels.
Managing phone calls and correspondence with clients and handle general queries. Attend to walk-in customers / clients Assisting colleagues when needed.
FUNCTIONAL / OPERATIONAL ROLE Coordinates various administrative functions by issuing work orders, sourcing quotations, obtaining relevant signatures and approvals, reconciling received, outstanding and overdue orders and organising delivery dates with clients.
Updates outstanding Work Order schedules and reports any anomalies to supervisor for corrective action. Follow up on scheduled services as per Service Level Agreements (SLA) Submits documents to Accounts on a daily basis.
Attends to queries regarding outstanding payments and outstanding work orders by communicating with relevant stakeholders and supplying regular feedback to clients and management.
Undertakes special projects as required by management on an ad-hoc basis e.g. collecting and collating information, supplying explanations and details on various aspects.
Maintains an accurate and easily accessibly filing system within the department by filing documents Performs any other activities necessary for the effective completion of his / her work.
Desired Experience & Qualification Grade 12 (Standard 10) Good Excel skills 3+ years working experience re quoting on selling & installing of compressors, pumps, pipes and fittings Good Excel skills Above average interpersonal & communication skills Strong administrative skills Ability to work independently and under pressure Fluency in English & Afrikaans Technical minded Ability to follow up on quotes and service schedules (SLA) Stable work record Package & Remuneration Salary : Market related Interested?
Closing date : 18 / 10 / 2020