Customer Service Advisor 1st Line Voice and Data
BT
Middle East & Africa-South Africa-Durban
1d ago

Why this role matters

  • Receives and processes orders from Sales, Audit and Order entry.
  • May manage customer orders (track) through to full implementation, escalating where necessary to achieve Customer Commitment Date.
  • What you'll be doing

    Key Responsibilities :

  • Schedules work in advance to meet Global Services and customer due dates.
  • Highlights process failures to Customer Service Manager.
  • Update systems to record order-tracking actions.
  • Responsible for order processing and billing and communicating details with customers and the Account Managers.
  • May do proactive jeopardy management.
  • Ensure that all orders are closed after installation.
  • Provide process improvement input wherever possible.
  • Business Impact :

  • Primarily short-term and functional in scope, although can impact upon large sales order value billing timing.
  • Authority / Decision Making :

  • Typically refers issues / decisions upwards where non-standard.
  • We'll also need to see these on your CV

    Skills / Experience :

  • Order entry / accuracy ability / experience.
  • Why choose us?

    We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.

    BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.

    We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.

    At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.

    If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!

    We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.

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