Customer service Agent
Callforce Direct
Cape Town, South Africa
1d ago
source : Job Placements

What You’ll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, You’ll

  • Answer incoming communications from customers over email or social media platforms
  • Phoning customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issues
  • Matric
  • Fluent English (Higher Grade English pass in Matric)
  • 2-3 years or more of customer service experience in a Contact Centre
  • Automotive experience of having worked in a complaints department, will be an advantage
  • Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts
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