Operations Manager
Oneway Recruitment
Centurion, Gauteng, South Africa
5d ago

Our client, a Cleaning & Hygiene company in Rustenburg is seeking an Operations manager to join their team. Purpose To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level Minimum Qualifications Bachelor s Degrees and Advanced Diplomas NQF Level 07 in Generic Management will be advantageous.

Additional Minimum Qualifications A driver's license and MUST have own transport Sales and account management experience in the Cleaning & Hygiene industry services sector - with a proven track record.

Responsibilities : · Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.

  • Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
  • Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and benefits as well as changing perceptions.
  • Ensure customer understanding of products and services in order to facilitate excellent customer service. · Manage branch operations.
  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
  • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
  • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
  • Customer · Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

  • Finance · Identify solutions to enhance cost effectiveness and increase operational efficiency. · Compile a budget aligned to the operational or area specific delivery of plans;
  • monitor and report on variances and make sure that planned objectives are reported, escalating any deviations. Learning and Growth · Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.

  • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
  • Governance · Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.

  • Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
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