Recoveries Negotiator
Hollard
Parktown (South Africa)
6d ago

Hello an exciting new opportunity has just come available in our Hollard Insure, Specialised Claims Services Department (Operations) .

We are looking to recruit a Recoveries Negotiator.

Role Objectives :

The Recoveries Negotiator will manage the end-to-end negotiation and settlement of recovery claims, pre litigation by ensuring operational efficiencies and quality service delivery.

Strive towards service excellence.

Key Responsibities :

Process all recovery claims in order to secure a successful recovery ensuring that Efficiency, Productivity and superior Customer Service are shown.

Finalise claim as per standard Update log Update broker Finalise on BPM and financial system

Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation

Align own behaviour with the organisation culture and values

Achieve own performance objectives

Actively participate in own professional development and career path.

Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Build positive customer relations and solve or escalate customer queries and complaints

Gather feedback on customer satisfaction and report to the relevant party

Identify and recommend areas / ways to improve processes.

Required Knowledge, Experience and Skills :

3 years’ Short Term Insurance Motor Recovery Claims experience

Time Management & Prioritising

Identifying and Solving Problems

Making Decisions, Weighing Risks

Thinking Clearly & Analytically

Educational Requirements :

Matric

Appropriate Insurance Qualification

Paralegal / Legal will be an advantage

Closing date : 31 January 2019

Applications for this this role will be prioritised in line with our transformation objectives as per our Employment Equity Plan

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