To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives. Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg : staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Follow laid down processes in opening of accounts by using checklist and account opening matrix.
Complete weekly compliance training and assessment online to keep up to date on changes.
Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
Action daily control reports and attach correct documentation.
Identify new clients and their needs through needs analysis and provide a suitable solution.
Cross sell to existing clients by establishing need through financial fitness discussions.
Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
Ensure that every deal done is priced in line with Business Unit objective and strategy.
Generate revenue through charging for ad hoc services provided to clients.
Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
Participate in end of day discussion and apply recommendations from manager to optimise sales results.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed;
experience practiced and certifications obtained and / or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening;
attending to their needs; keeping them in the loop and making things happen for them.
Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
Adhere to the ask once promise to clients according to Nedbank strategy.
Build relationships with clients through regular contact and having an individual interest in them.
Network with internal stakeholders to collaborate in order to provide complete solution to clients.
Obtain regular feedback from clients by requesting completion of feedback forms.
Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
Adhere to clean desk policy to minimise risk of exposing client confidentiality.
Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
FAIS Affected FAIS Affected - Yes Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas / National 1st Degrees
Preferred Qualification Bachelor of Commerce : Banking or accounting. FAIS qualification, Regulatory Examinations 1. Minimum Experience Level 3-5 years working experience as a Broker working with Personal / Commercial / Agricultural clients within the Short Term Insurance space within the Banking / Financial Services Industry. Type of Exposure
Working with a group to identify alternative solutions to a problem.
Sharing information in different ways to increase stakeholders understanding.
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Managing customer expectations
Tracking cost against a budget
Interacting with diverse people
Interacting with external clients
Working in a fast-paced and changing environment
Working in a team
Technical / Professional Knowledge
Business terms and definitions
Governance, Risk and Controls
Nedbank policies and procedures
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Advancing Sales Discussions
Sustaining Customer Satisfaction