The Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-
based services to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their production processes and in reducing the time to market of their products.
The ultimate goal is the complete integration and digital representation of the physical value chain. The platform for this is called Digital Enterprise.
About the role
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
Coordinates and accomplishes defined service operations and / or resolves product issues for customers equipment.
Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
Adheres to defined processes and applicable regulations.
Render a range of professional services including plant and preventative maintenance, commissioning, assistance with system design, upgrades, repairs, retrofits, technical audits, hotline activities and to perform breakdown service on a 24 hour basis exercising minimal response and reaction time, thus ensuring an optimal and appropriate sense of urgency.
Execute the work cost effectively, in accordance with the QA Manual, the relevant commissioning, maintenance and servicing procedures, customer specifications and in compliance with statutory and safety regulations.
Verify and update Technical Hardware & Software documentation at all times and ensure that the updates are relayed to the Service Specialist, entrusted with the plant / system technical responsibility.
Identify own specific training needs and to maintain own competence in systems and products related technologies.
Plan and ensure the continuous availability of appropriate functional and calibrated diagnostic tools and testing equipment and to effectively select on a day-
to-day basis the necessary tools, testing equipment, service kits, spares, consumable and appropriate documentation for the services rendered.
Pro-actively participate with the marketing and selling of our range of services / products to the market and other BU’s, to assist the Sales Engineer and Service group leader with the preparation of tenders, service contracts and quotations, to participate with the development of service concepts, market related pricing structures, to maximize own productivity and efficiency thus contributing towards the attainment of the group’s annual budgeted results.
What do I need to qualify?
Diploma / Electrical Engineering (H / C)
The candidate must have at least 3 - 5 years Field Service Experience as a Technician on Variable Speed Drive Technology
Siemens product knowledge will be required.
Has profound, detailed knowledge of main and specialized tasks (e.g. of branch, industry, business and technical application processes etc.)
Has extensive experience in many topics
Executes ambitious and complex tasks independently including tasks within an overall system
Candidates should list levels of experience in the follow disciplines on their application (1 (Beginner) - 4 (Expert)) :
AC Drives Series
Softstarters 3RW40 / 44
Job ID : 100831
Organisation : Digital Factory
Experience Level : Early Professional
Job Type : Full-time