Support Engineer
PNet (Pty) Ltd
Johannesburg, ZA
9d ago

Support Engineer

This challenging role will include the following responsibilities :

  • Day to day monitoring of performance metrics to make sure that directory response times comply with SLA's
  • Perform routine administration tasks such as creating system accounts, deleting system accounts and unlocking of locked accounts when required
  • Perform data analysis and generate reports such as may be required by Auditors
  • Participate in weekly checks to ensure the service is adequately patched and major components still enjoy vendor support
  • Respond to incidents logged by the client :
  • Investigate and documentation of the problem and identification of the root cause
  • Resolving the problem (1 and 2nd level support)
  • Work with consultants to implement new and enhanced solutions
  • Qualification

  • Tertiary IT-Related qualification preferred
  • Relevant vendor qualifications supporting the candidates specialisation
  • A minimum of 2 years' work experience in the following :

  • One of the following development environments / languages : J2EE, Java or PL / SQL
  • Operating systems knowledge (UNIX / Linux and Windows)
  • Database management systems (Oracle, MS SQL Server or MySQL, etc.)
  • Deployment of software
  • Scripting in a Linux environment and / or Active Directory following and updating technical procedures and evaluating results
  • Additional Requirements

  • Ability to work successfully in a team, independently and take initiative on tasks
  • Strong communication skills, both verbal and written
  • Ability to quickly learn new software and IT concepts
  • The remuneration package will be tailored according to relevant technical experience

    Benefits include Medical Aid, Retirement Annuity and Group Life Cover

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