Key Accounts Manager
DB Schenker
Port Elizabeth, South Africa
5d ago

Your tasks

Develop and deepen key account relationships, insight and servicing to grow and maintain long term sustainable business from target clients.

  • Build high level of brand awareness and reputation as key contact to our top clients.
  • Develop and prepare an action plan and forecast for each target key account client to increase market share and deliver the growth strategy for field sales and servicing taking cognisance of client realities.
  • Identifying opportunities for growing Key Accounts to achieve sales targets and results.
  • Provide visible support in resolving client concerns and challenges through facilitating internal business solutions.
  • Proactively ensure through partnerships with cross functional and specialisation teams, the creation of transport and logistics solutions to meet key account clients on-
  • going and changing needs.

  • Provide and enhance target customer business intelligence through the establishment and development of a strongly valued relationship with key accounts.
  • Increase confidence in and the reputation of the business in respect of any and all stakeholders , driving brand awareness and loyalty especially with Key account clients.
  • Develop and establish relationships with internal teams such as operations and through these partnerships ensure seamless and quality service to the client.
  • Act as a point of control of data and information of the sales and servicing cycle through the maintainance of the CRM system and functionality.
  • Ensure that all activities in the area of reponsibility are complaint with current legal and company specific regulations.
  • Identification of new business potential and customers according to the defined sales strategy.
  • Observation of adherence to new and existing customer agreements and processing of respective information within branch
  • Work in close collaboration with customers.
  • Analysis of market and identification of customer needs.
  • Setting and maintaining of good internal and external customer contacts.
  • Accountable for calculations, creation and coordination of offers.
  • Negotiation of rates within given frame task.
  • Accountable for management of credit approvals and regular checks for the own portfolio.
  • Requirements

    To be successful in the above role, the incumbent should possess and be able to display the following key skills, experience and attributes :

    At least 10 years experience in direct sales of which at least 5 years should be managing Key Accounts.

  • Degree or Diploma advantageous.
  • Relevant technical and industry experience.
  • Creation of market and competitor analysis in alignment with business intelligence / strategy team.
  • Work off pre-set target customer list.
  • Creation of activity reports within the CRM system.
  • Maintain customer data in the CRM system.
  • Conduct customer calls.
  • Calculations, creation and coordination of offers.
  • Creation of yearly sales planning for own customer portfolio.
  • We will also seek evidence of the following characteristics and abilities :

  • Customer orientated.
  • Ability to grow current business.
  • Internal cross functional partnership.
  • Maintainance of current clients.
  • Business Acumen.
  • Build value based relationships.
  • Personal influence, impact & disposition.
  • Drive and deliver results.
  • Good communication skills on all levels.
  • organisational skills.
  • Problem solving skills.
  • Presentation Skills.
  • Our offer

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