Customer Relationship Manager - Municipal Solutions
Cape Town, Western Cape
5d ago
source : findojobs-za

Roles and Responsibilities : Customer Relationship ManagementOffering exceptional customer service to customersUnderstand customer needs and develop plans to address themResolve customer complaints quickly and effectivelyPromote high-quality customer service processesMaintaining good relationships with customersIdentifying customer demands and requirementsDeveloping plans to address customer-specific needsDealing with people of different backgrounds and temperamentsAdhering to all the rules and regulations of the companyTechnical and AdministrativeCustomer Product TrainingProduct Support, including telephonicHandholding of new and existing customersProviding technical assistance to new and existing customersSystem development testingAssist with CRM function across other products in our businessRecord keeping of activities and tasks carried outCreate and update sales funnel prospectsBusiness Development Upselling and cross-selling products and services to existing customerMonitor customer product / solution usage and drive adoptionApproach potential customers to establish relationships and build rapportIdentify key staff in client companies to cultivate profitable relationshipsIdentify opportunities to grow the new and existing customer baseGain solid knowledge of competitorsExperienceA minimum of 3 year Customer service experience (Essential)Sales or Municipal background (Advantageous)A minimum of 3 years experience in the conveyancing, sales or Municipal industry (Advantageous)Good knowledge of MS Office and Windows (Essential)Requirements Matric OR Equivalent (Essential)Own Transport and drivers license (Essential)Excellent interpersonal and communication skillsCustomer and solutions-oriented mindsetA team player with leadership skillsMaintain a positive attitudeAptitude for fostering positive relationshipsDiligent and self-motivatedPlease read our

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