First off, lets introduce ourselves!Goodleaf is the leading South African retail CBD brand has launched the first premium CBD store in Cape Town recently and are currently expanding into Gauteng.
We are looking for exceptional candidates to represent our fast-growing brand and provide new and existing customers with the most extraordinary retail experience in the burgeoning Cannabis industry.
Do you want to learn about this incredible new industry and help change lives in the process? If you are young, energetic, willing to learn new things and ready to take charge at the forefront of something new, something good This role may be just the thing for you!What youre getting yourself into : As a Goodleaf store manager / in-store herbalist you will be tasked with hosting customers, our guests in an environment that encourages learning and tactile experience with our range of globally curated products.
We would love for you to grow in our organisation and well craft the path to grow your experience, but in order to succeed, youll need a few key traits.
Consistent, strong desire for education A self-learnerExperience in retail where sales and education has been a prominent theme of engaging customersProvide efficient, courteous customer service and assist in all aspects of product offerings and servicesEmbody our ethos of extraordinary customer experiences.
Dont worry, well teach you the ways!Additional experience in any one or more of the following industries : PharmaceuticalsHealth & BeautyLegalMedicineEntertainmentHomeopathyNutritionROLES & RESPONSIBILITIESThe functions listed below are representative of duties performed by this job title.
Duties generally include but are not limited to the following : Customer Experience and SalesFull understanding, acceptance, and execution of our Goodleaf Retail PromiseThe Goodleaf Retail ExperienceExtraordinary Customer Experience, every customer every timeExecute sales, service and customer experience initiatives in storeMeet and exceed assigned goals for customer experience and reputation, sales and service, revenue and productivityAttend personnel training / educational sessionsReview customer feedback on a daily basisEscalate appropriately any billing or service issuesDemonstrate all brand products to clients in accordance with the Goodleaf Retail ExperienceEmployee Knowledge and DevelopmentConsistently adhere to the Code of Business ConductFully understand the incentive plan and know how to maximizeDrive results by keeping staff updated with daily, weekly and monthly sales reportsProduct LaunchesPartner with store management to successfully launch new products, services or processesActively inspect post-launch and drive improved results with best practicesAttend training on new products and promotions to sell with confidence