Sector Healthcare,Insurance Location Johannesburg Job Type full time Experience 3 to 5 years Qualifications No education Package Negotiable Description
TOP JOB ALERT
Our blue chip client who operates in the financial, insurance & healthcare wellness space for individuals, families and businesses;
seeks to appoint an experienced Client Relationship Manager to their dynamic and progressive team!
Only serious candidates who meet the criteria should apply.
Sole responsibility for the management of clients at operational and Board level
Attending board meetings and weekly client engagement meetings
Recording of minutes of all meetings attended
Data analysis and report writing as required
Prepare and present management information reports
Manage the operational requirements of the portfolio inter and intra departmentally including :
Ensure SLA’s are met
Attending to emails, telephone calls and requests.
Ad hoc support and troubleshooting
Communication as deemed necessary
Reporting personal development requirements
Attending departmental meetings
Project manage new business implementations
Prepare and / or provide input on internal and external communication
Arrange, prepare and deliver Internal and external product training as required.
Prepare monthly activity reports per client
Provide ad hoc feedback as required
Identify opportunities in conjunction with client facing teams.
Provide input into design solution and proposal.
Engage with client facing teams.
Management of Client Liaison Officers
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team in order to ensure business objectives are achieved
Encourage innovation, change agility and collaboration within the team
Qualifications and Experience :
A bachelor’s degree not essential but beneficial
Ability to work independently
A valid driver’s licence and own vehicle is mandatory
Previous experience in Fund Management or Corporate Client Servicing is essential
Travelling nationally will be necessary
5 years’ work experience in the Healthcare environment