Client Relationship Manager
Johannesburg, ZA
9d ago

Sector Healthcare,Insurance Location Johannesburg Job Type full time Experience 3 to 5 years Qualifications No education Package Negotiable Description


  • Our blue chip client who operates in the financial, insurance & healthcare wellness space for individuals, families and businesses;
  • seeks to appoint an experienced Client Relationship Manager to their dynamic and progressive team!

    Only serious candidates who meet the criteria should apply.

    Responsibilities :

  • Sole responsibility for the management of clients at operational and Board level
  • Attending board meetings and weekly client engagement meetings
  • Recording of minutes of all meetings attended
  • Data analysis and report writing as required
  • Prepare and present management information reports
  • Manage the operational requirements of the portfolio inter and intra departmentally including :
  • Ensure SLA’s are met
  • Attending to emails, telephone calls and requests.
  • Ad hoc support and troubleshooting
  • Communication as deemed necessary
  • Reporting personal development requirements
  • Attending departmental meetings
  • Project manage new business implementations
  • Prepare and / or provide input on internal and external communication
  • Arrange, prepare and deliver Internal and external product training as required.
  • Prepare monthly activity reports per client
  • Provide ad hoc feedback as required
  • Identify opportunities in conjunction with client facing teams.
  • Provide input into design solution and proposal.
  • Engage with client facing teams.
  • Management of Client Liaison Officers
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
  • Provide authoritative, expertise and advice to clients and stakeholders
  • Build and maintain relationships with clients and internal and external stakeholders
  • Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
  • Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
  • Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
  • Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
  • Effectively manage performance within the team in order to ensure business objectives are achieved
  • Encourage innovation, change agility and collaboration within the team
  • Qualifications and Experience :

  • Matric
  • A bachelor’s degree not essential but beneficial
  • Computer literate
  • Ability to work independently
  • A valid driver’s licence and own vehicle is mandatory
  • Previous experience in Fund Management or Corporate Client Servicing is essential
  • Travelling nationally will be necessary
  • 5 years’ work experience in the Healthcare environment
  • Apply
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