Application and investigative support / development of ERP financial systems and sub systems. Provision of programming changes to high technical level of competence to correct bugs and ensure high levels of quality are maintained.
Identification of system errors and issues, and responsible decision-making on best-fit scenarios / best solution to pursue in addressing these.
Delivery of program designs from logical / functional specifications, to ensure high quality development, maintenance, and enhancement of financial systems and sub systems.
Execution, implementation and onsite support of new functionality released to production environments
Primary Responsibilities for the Role
Investigate system malfunctions across financial systems and sub systems
Support application systems and business processes
Annotate detailed solutions to assigned logs on the call tracking system in a clear and concise manner
Determine severity of issue and respond to client within SLA-stipulated timeframes ensuring solutions are communicated and understood by end users
Make required programming changes to high technical level of competence to correct system bugs and develop system changes / enhancements, while ensuring high levels of quality are maintained
Adhere to stipulated best-practice roll-out procedures, and ensure necessary documentation and UAT has been signed off in accordance with agreed processes before any change is released
Provide clear and detailed input to development teams with regards to any system changes
Provide professional support ensuring user satisfaction and clear understanding of system functionality
Identify system errors and issues and make decisions with regard to the best solution that can be provided
Provide onsite system training to end-users where required
Provide system implementation / support functions as and when assigned
Create logical, innovative solutions to complex requirements
Provide technical estimates to project managers where required
Review technical deliverables to ensure that what has been built meets user expectation
Manage quality assurance, system & user acceptance testing where required
Require minimal supervision, and demonstrate ability to take high ownership of work assigned
Execute software configuration where required, adhering to standard protocol.
Follow-up, update and close all issues on call-logging system after resolution, ensuring that end-user is satisfied with end result
Provide guidance and support to junior / other intermediate developers to ensure that enhancement / project deliverables are met within required time and budget estimations.
Desired Skills, Experience and Qualities :
Education & Qualification
BTech, IT / Computer Science degree or diploma
Preference if OCP certification track underway / complete.
A minimum of 3 - 4 years in systems development
Strong development background or experience in ERP support / development, using Oracle forms and reports, and PL / SQL (or similar) query language
Strong analytical skills using Object-oriented design and programming
Preference will be given to developers with sound financial background, and 1+ year of knowledge / experience in Oracle Application Development Framework (ADF) and Java.
Actively seeking and implementing opportunities to maximize value in any aspect of the business.
Setting a culture of continuously striving for better performance
Challenging the current state in order to seek real improvements
Motivating and developing people to deliver superior results in a responsible manner
Building and maintaining effective culture
Creating a climate in which individuals and teams develop their potential and contribute their best
Managing accountabilities and providing timely and constructive feedback
Coaching and providing development opportunities that enable high performance
Taking responsibility and accountability for own behaviour, performance and development
Taking ownership for own performance and decisions and their impact on the business
Demonstrating tenacity and resilience even when faced with obstacles
Seeking opportunities for personal feedback, learning and development
Acting decisively when tough or quick action is required