Technical Sales Representative
Red Ember Recruitment
Cape Town, Western Cape, ZA
4d ago

Red Ember is currently recruiting for a Technical Sales Representative.

As a Sales Representative, the individual will work closely with customers and their regional sales team to grow and promote the products.

The Sales Representative is the first line of contact with all new customers and along with their regional sales team, they will establish and maintain long-term business relationships with any new and current customer base.

  • Close and grow sales through professional communication with existing and potential clients
  • Present, promote and sell products / services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing / potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Analyze the territory / market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback
  • Manage and interpret customer requirements speaking with clients to understand, anticipate and meet their needs
  • Communicate sales or service opportunities and customer concerns or suggestions
  • Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
  • Understand and comply with established guidelines that ensure a safe and healthy work environment
  • Interdepartmental communication and collaboration to provide exemplary service to customers
  • Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
  • Work with the Technical team to ensure customer project requirements are met
  • Maintaining records of customer communications and contact information as required
  • Conducting technical presentations to clients or demonstrations as requested
  • Preparing responses to RFP (request for proposals) and RFI (request for information)
  • Attending and participating in trade shows, conferences and other marketing events
  • Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
  • Working knowledge of the systems and installations and prices
  • Researches market requirements and market data
  • Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
  • Maintains current Company product knowledge
  • Demonstrate and explain best practices in installation techniques for all Company products
  • Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals
  • Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up
  • Send legal documents to customers and send signed copies to HQ for filing
  • Is responsible for setting the customer’s expectations and achieving these expectations
  • Skills :

  • 3-5 years of proven sales or marketing experience
  • Technical / engineering background preferred
  • Bachelor's degree
  • Strong interpersonal and communication skills
  • Knowledge of advertising and sales promotion techniques
  • Strong presentation skills and professional appearance
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