Operations Associate
Mr D Food
Cape Town, Western Cape
6d ago
source : findojobs-za

MR D Food, a % subsidiary of takealot.com, is looking for a talented, motivated and results-orientedOperations Associate.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Operations Manager.Responsibilities : Support the greater operations structure in running the day to day trade operations of the Mr D Food business.

This includes Restaurant and Delivery Operations as well as Customer Services.Ensure that the Mr D Food platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following : Delivery area mapping and delivery distance settingsRestaurant in-app visibility and their ability to take ordersPayment platform statusDelay alerting thresholds and order capacity managementTrading times Work to optimize operational processes across the business to drive growth and improve efficiency.

Provide insights into restaurant failures and drive operational improvements with the restaurant account management teams.

Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.

Assist and closely collaborate with the account management, restaurant partner support and customer services teams.Monitor and troubleshoot payment related issuesSupport the business with market and competitor analysis.

Contribute to operational and customer facing product decisions through data driven insightsSupport with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.

Manage operational emergencies and system failures.Attributes Required : Strong analytical ability supported by solid Excel skills.

Ability to identify areas of improvement.Advanced ability to use logic and common sense to arrive at conclusions.Willingness to buy into the requirements of a fast paced start-up environment (the bulk of our orders happen after 5pm)Ability to verbalize as well as visualize findings and results.

Enterprising spirit and ability to take ownership of tasks.A strong interest in e-commerce.Strong team player.Qualifications & Experience : Relevant tertiary qualification in commerce or engineering.

1-3 years work experience in an operations, finance or consulting environment.The Environment : takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.

com being the leading e-commerce company in AfricaWe have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improveWe are short on ego and high on outputWe are doers and not only thinkers, its all in the execution after allWe love what we do and what we are creatingWe seek to Employ anExtra Ordinary Mindwho : is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursispassionate about the potential of e-commerceand delivering aworld-class customer experienceisentrepreneurial,thrives under changeand accepts it is a constant and alwayslooks for solutionsto do something better and fasteris business SMART.

Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.

comthinks like an ownerof the businessisSMART, has INTEGRITYandis HARD WORKING

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