Stanley Black & Decker, an S&P 500 company, is a $10 billion diversified global provider of hand tools, power tools, and related accessories, mechanical access solutions, electronic security solutions, engineered fastening systems and more.
This opportunity resides within Stanley convergent security solutions, a global division of Stanley Black & Decker. We design, install, service, and monitor security systems that integrate intrusion, holdup, fire, video surveillance, access control and monitoring applications.
With today's most comprehensive line of products, services and technologies we are the provider of choice for industrial, government, commercial, residential and national account customers such as schools, hospitals, retailers, financial institutes and airports.
The Program Manager will play a key role in the management of design, installation, maintenance, and specification development tasks in support of both local and national account clients.
Ideal location to fill this position would be in one of the following cities :
Position Responsibilities :
Responsible for coordinating new installations for Fire, Access Controls and Intrusion Alarms for assigned customers
Work directly with Service Technicians and Branch Project Managers to ensure projects are completed as per the project deadline
Meet with customer to determine customized security solutions that will meet their individual needs
Responsible for initiating, tracking, and coordinating security issues for assigned customer, correcting programming issues, determining vendor involvement and setting response priority to security issues
Serve as the primary customer interface to effectively communicate and ensure customer satisfaction
Act as a liaison between the branch and the customer
Maintain the quality, quantity, and timeliness of answers to customer questions or problems
Provide monthly reports on the installation service work to customer and direct manager
Ensure the timely issuance of technical service reports and the proper dissemination of information
Provide technical support, in person and via telephone, to dealers and end users, sales, and customer service
Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction or major product failures
Performs other duties as assigned.
3+ years' experience with Fire Alarms and Access Controls
2+ years’ experience in a commercial customer facing role
Working knowledge of SAP and ERP systems preferred
Experience with Lenel
Proficient with Microsoft Office including Windows NT, SQL and Network Training
Excellent written and verbal communication skills maintenance, and specification development tasks in support of both local and national account clients.