Incident Coordinator Resource - Contract
HR Genie
Cape Town, ZA
4d ago
source : WHATJOBS

Our Client a Global tech firm is seeking an Incident Coordinator Resource to join their team in Cape town . They offer stability, growth, attractive rates and an excellent working environment.

As an Incident Co-ordinator, you''ll ensure that all support requests are processed in a timely manner. You will be responsible for ensuring the correct SLA''s and deadlines are met by our team members to ensure customer satisfaction.

Requirements

Provide technical support to end-users, incident responders, information security analysts, and managers

  • Address incidents in accordance with the appropriate incident management procedures; respond promptly to all service requests in an accurate, timely manner;
  • address incidents with a minimum of escalated support calls.

    The ability to communicate effectively and provide solutions in a problem-solving manner is required.

    Ability to handle multiple tasks simultaneously.

    Managing the Incidents with the Desktop Support Team.

    Ensure the Team meets SLAs

    Assist also with Desktop Technical Support

    Daily Incident Checkpoint with Desktop team

    Hands-on Technical Co-ordinator

    Qualifications

    At least 4 years of experience as an incident coordinator is preferred.

    Team Leader Experience

    Intermediate to advanced technical knowledge for Desktop support

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