Our Client a Global tech firm is seeking an Incident Coordinator Resource to join their team in Cape town . They offer stability, growth, attractive rates and an excellent working environment.
As an Incident Co-ordinator, you''ll ensure that all support requests are processed in a timely manner. You will be responsible for ensuring the correct SLA''s and deadlines are met by our team members to ensure customer satisfaction.
Provide technical support to end-users, incident responders, information security analysts, and managers
address incidents with a minimum of escalated support calls.
The ability to communicate effectively and provide solutions in a problem-solving manner is required.
Ability to handle multiple tasks simultaneously.
Managing the Incidents with the Desktop Support Team.
Ensure the Team meets SLAs
Assist also with Desktop Technical Support
Daily Incident Checkpoint with Desktop team
Hands-on Technical Co-ordinator
At least 4 years of experience as an incident coordinator is preferred.
Team Leader Experience
Intermediate to advanced technical knowledge for Desktop support