Johnson & Johnson
Johannesburg, South Africa
5d ago

Job Description

REMOTE Sales Representative

Contract : Permanent

Johnson & Johnson Ethicon is recruiting for a Remote Sales Representative, located in Johannesburg, Gauteng.

Overall Purpose of this Job :

You will be driving business performance and market share and will be responsible that the different collaborators become promoters of our products and our company.

You will be part of the Ethicon Sales Team, focusing on further developing specific product groups to target accounts. You will work closely together with the other members of the Ethicon Sales Team (In-Field & Remote) and Portfolio Managers to ensure an efficient prioritisation and the highest impact of your work.

The responsibilities & the impact YOU will have :

Key Proficiencies

  • Lead customer relationships and drive sales remotely for a territory of accounts, serving as the main point of contact for the assigned products
  • Support customers with all clinical and commercial questions (products, indications, conditions, supply chain)
  • Advise customers regarding usage of medical device portfolio, suggest product alternatives, provide online demonstrations and trainings if applicable, advise customers on the benefits and how to use online tools J&J Customer Connect Portal)
  • Gain customer insights via analytics on customer accounts (product portfolio, product usage, order frequency) to identify customer needs, optimization and sales opportunities
  • Address (incl. follow-up on) customer inquiries on products, indications, back orders, order status, price, etc.
  • Connect customers to the commercial and admin departments to support tendering, as needed
  • Supports getting customer’s complaints resolved by other relevant departments
  • Connect with sales managers and sales reps to ensure the best coordinated support to hybrid accounts + ad hoc support on pure remote accounts
  • Crucial Functions

  • Taking sales responsibility over a territory, comprising a mix of accounts with existing business, and those with potential for growth
  • Frequently contacting customers telephonically or through video conferencing channels to promote products, ensure adequate stock levels, negotiate, and close conversions
  • Developing balanced and long-term relationships with our customers.
  • Using clinical and technical product data to differentiate against competition
  • Achieving daily call rate KPI, along with doctor and hospital coverage KPI’s measured on a monthly and quarterly basis
  • Working in close cross-sector alignment with the field sales representative, customer services, consignment team, marketing, and supply chain to achieve and maintain product / account conversion
  • Providing ongoing post-sales product support to doctors and hospitals, utilising various digital channels
  • Understanding and supervising evolving competitor trends in the market
  • Applying sales data and field insights to focus time and effort on accounts and products that will make an impact
  • Proactively seek new revenue opportunities to ensure targets are met
  • Participating in internal educational / training programs (achieve a minimum of 90% on all training tests), sales meetings, and other commercial activities
  • Maintain and continuously improve a balanced compliance program HCC / HCBI / Anti-Corruption / Privacy / HR- / Work instruction- & Quality policies).
  • Act as a role model for J&J Credo values at all times. Demonstrate honesty, integrity and ethical behavior in all areas of responsibility.
  • Qualifications

    We’d love to hear from YOU, if you have :

    Education :

  • Relevant BA / BS degree required.
  • Experience and Skills :

    Required :

  • Previous Medical Devices sales experience is a strong asset (3-5 years)
  • High degree of autonomy and an ambitious approach
  • Strong communication skills, both written and verbal. Ability to convey ideas concisely and clearly over the phone or through digital channels
  • Proficiency in software tools such as Microsoft office (Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive) and video conferencing (Zoom, Teams) is crucial
  • Strong administration skills. Ability to plan, schedule and follow-up at various stages of the sales cycle to ensure balanced conversion
  • Strong teammate, taking initiative to assist their team, focusing and committing when needed
  • Understanding how to interpret sales data and understanding of customer targeting, account segmentation, and implementation of a marketing strategy
  • Desire to grow and learn, adapting to challenges that arise, and having a growth mindset when encountering difficulty
  • Solid understanding of the private / government sector for medical devices
  • For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

    Our commitment to respect the dignity and diversity of all is embedded in our Credo.

    We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

    That is why we in South Africa are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.

    No matter who they are.

    Diversity, Equity & Inclusion at Johnson & Johnson means You Belong !

    When appointing potential candidates in South Africa, the Employment Equity and Broad-Based Black Economic Empowerment Legislation will be considered

    This is what awaits YOU at J&J :

  • A dynamic and inspiring working environment.
  • Many opportunities to work on ambitious projects and assignments.
  • Possibilities for further personal as well as professional development.
  • Many employee benefits.
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