Resident Liaison
Prostaff Holdings Group specialists
Cape Town, ZA
18d ago

A well-known and established Group requires the above to join their fibre optics division and be responsible for interacting with internal departments and customers, as well as handling customers enquiries and complaints in an effective and timeous manner.

Minimum requirements for the role :

  • Minimum Matric is essential.
  • Must be emotionally mature and have a strong, assertive character.
  • Must be attention to detail and observant.
  • Good written and verbal communication skills are essential.
  • Must be computer literate with basic MS Office skills.
  • Must have either a Smartphone or a Tablet or a Laptop.
  • Own vehicle and valid driver’s license is essential.
  • The successful candidate will be responsible for :

  • Conducting on-site visits during In-Build as well as After-Build stages in order to compile reports.
  • Overseeing quality control and ensuring that driveway bricks are paved the way they were, that gardens are redone, that grass is re-laid, etc.
  • Taking photographs on-site pre-, during and post-building.
  • Assigning and handing out instructions to Sub-Contractors and dealing with residents on the ground.
  • Investigating and resolving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Keeping accurate records of discussions or correspondence with customers.
  • Analysing statistics or other data to determine the level of customer service provided and writing reports based on the findings.
  • Ensuring the achievement of quality targets and figures including monitoring and if necessary, take corrective actions.
  • Developing feedback or complaints procedures for customers to use to improve the company’s procedures, policies and standards.
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
  • Building and maintaining contact to key accounts in order to deliver the service needed.
  • Salary package, including benefits, are negotiable depending on experience gained.

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