Calling all Application Support Specialists - Permanent position at Supply chain technology company
VSc Solutions
Johannesburg, Gauteng, South Africa
4d ago
source : PNet

We are a dynamic supply chain technology company with a large footprint within various industry verticals and are looking for a strong Application Support Specialist who is able to provide first line software support to our clients.

Support customers in the use of the company’s products Perform initial investigation and assign ticket priorities Resolve tickets yourself using the front end, sql and other provided tools Escalate to internal resources where necessary Follow each ticket through to resolution and ticket closure Work afterhours standby on a rotational basis as necessary, typically 1-

2 weeks per month Reliability Commitment Ability handle stressful situations and competing demands Ability to work within a team Accuracy and attention to detail Ability to understand complex systems and problems Ability to work independently Telephone and Email etiquette Essential Good written and verbal communication skills in English Essential General IT & Systems knowledge Essential Basic IT Certification or 1 year verifiable experience Essential Problem solving skills Essential SQL knowledge Essential WinSCP Advantage Teamviewer Advantage Working with files and folder paths Bonus Market related Telephone and Email etiquette Essential Good written and verbal communication skills in English Essential General IT & Systems knowledge Essential Basic IT Certification or 1 year verifiable experience Essential Problem solving skills Essential SQL knowledge Essential WinSCP Advantage Teamviewer Advantage Working with files and folder paths Bonus

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