Contact Centre Supervisor
Affiliation General Corporate
Johannesburg, Gauteng, ZA
15h ago
source : Jobs-Vacancies.Net

Description We seek talented individuals who can bring new ideas and fresh approaches to help us in our quest.Job DescriptionIn this role, you will manage a team of Call Center Consultants maintaining and monitoring all inbound calls and ensure that all correspondence is actioned, and responses are delivered promptly.

Your daily activities will include handling escalations or complaints that come through the contact center, maintain relationships with business and monitor the well-being of consultantsFurthermore, you will be required to pick up on escalations or outstanding queries, report on daily statistics and attend monthly meetings to share statistics and performance of the contact center with specific business lines.

This role is in the Digital Operations department at a Band 7 level reporting to the Case & Contact Center Superintendent.

QualificationsYou will need the following :

  • Matric / Grade 12
  • Contact center related Certifications
  • Diploma in call center management or equivalent would be an advantageExperience :
  • 5 years inbound contact centre experience with at least 2 years team lead experience
  • Inbound query management environment experience
  • Understanding of invoice processingAdditional informationWhat we offerWhen you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none.
  • From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too.

    We're a large, successful multinational company - and we're still growing all the time.Who we areAnglo American is a global diversified mining business.

    Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine.

    We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large.

    Anglo American is re-imagining mining to improve people's lives.How we are committed to your safetyNothing is more important to us than ensuring you return home safely after a day's work.

    To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

    Inclusion and DiversityAnglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

    Background checksSuccessful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

    Number of vacancies : 40 Requirements Minumun level of education : Grade 12 / N4 (Matric)Availability for travel : NoAvailability for change of residence : No

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