Our client is a technology-led and data-driven customer management solutions provider that enables high performance customer solutions which minimize risk and maximize value across the customer engagement lifecycle;
empowering clients to confidently grow and manage the value of their loyal customer base.
High performance is at the core of the client. The client employees are valued for consistently delivering superior solutions across the customer engagement lifecycle, so that our clients can grow the value of their customer base.
Position description :
This role requires a seasoned Learning and Development Specialist to be responsible for the identification and prioritization of learning and development needs;
and directing the planning and implementation of learning and competency management in line with Group HR strategic agenda.
The incumbent will work closely with Snr HRBPs to ensure the implementation of HR strategic agenda.
This role will also have a critical reporting function to relevant statutory bodies, Sector Education and Training Authorities (SETAs) and internal HR governance structures.
The incumbent will required to design and implement best practice tactics to ensure business strategy is realized through the focused development of its workforce.
Minimum qualification requirements :
B degree in Human Resources Management with specialization in L&D
Post Graduate degree in Human Resources Management with specialization in in L&D will be an advantage
SDF Certification
Project management certificate will be an advantage
Minimum experience requirements :
5-6 years’ experience as an L&D Specialist or similar role with 2-3 years’ experience as an SDF
Key responsibilities will include :
To provide thought leadership, guidance and best-practice processes for implementation across the business
Advise business on transformation initiatives driven through Skills Development
Defining and managing the competency framework and developing (short and long term) plans to enhance competency development across the organization
Track L&D spend against budget and forecast and ensuring the effective usage and maximization of the L&D Budget
Establish and manage Skills Development Committee
Designing & implementing Training Needs Analyses (TNAs) processes
Designing skills audit tools and conducting skills audits at regular prescribed intervals / as required
Analysing and prioritizing skills requirements in line with Group HR Strategy
Developing, implementing and monitoring implementation of Personal Development Plans
Defining and managing the competency framework and developing plans to enhance competency development across the group
Managing internal & external bursary programmes
Executing the duties of a Skills Development Facilitator
Statutory reporting to relevant statutory bodies, Sector Education and Training Authorities (SETAs), internal HR governance structures.
Compiling and submitting Skills development reports / data as required for Transformation agenda
Compiling and submitting Skills development reports / data for BBBEE requirements
Maintaining the L&D Quality Management System update policies, procedures documents and documentation as required
Technical competencies
Knowledge and understanding of all relevant labour legislation; Human Resources practices, Policies and Procedures.
Working knowledge of and exposure to best practice in Skills development.
Working knowledge of the SAQA, NSDS, SDA, QCTO and SDLA in respect of the Company.
Understanding of skills development in relation to B-BBEE & transformation
Budget management.
The proven ability to produce insightful, strategic L&D reports.
Behavioural competencies
Presenting and Communicating Information effectively
Working with People
Adhering to principles and values
Coping with pressure and setbacks
Ability to develop relationships and Networks
Delivering Results and Meeting Customer Expectations
Adapting and Responding to change
Influencing upwards
Managing conflicting demands effectively 
