F&B Service Manager - Knysna
Career Custodians
Knysna
1d ago
source : Job Placements

SUMMARY : POSITION INFO :

POSITION INFO :

As the F&B Service Manager you are to deliver excellent guest services through the management of guest satisfaction and setting department targets and objectives.

QUALIFICATION : Grade 12 / Matric Certificate essential. Tertiary Qualification in Hospitality Management not essential but preferred.

EXPERIENCE : Minimum of 2 years’ experience in the same or similar position

Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)

Familiar with MICROS system

Management

  • Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
  • Setting and implementing performance standards that will ensure absolute guest satisfaction.
  • Maintain the Management of the staff reporting to the Host Manager with regards to Performance Management, Discipline, Coaching and Development.
  • Ensure the efficient and productive running of the Guest Relations, Front of House and Kitchen Departments
  • Ensure effective communication amongst the departments in the Food and Beverage Division as well as between other Departments in the Property.
  • Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.
  • Operations

  • Exceptional knowledge of the property including all room types, conference facilities, tourism attractions, the history of the property and availability (current and future)
  • Deals with any guest complaints within the department.
  • Ensures that VIP guests are greeted appropriately and that the stay of all guests are as per the set standards.
  • Be familiar with guest staying at the hotel.
  • Inform guests of current specials.
  • Upsell F&B, accommodation and tourism services.
  • Perform regular walkabouts of the property to ensure that all areas are up to set standards.
  • Ensure that back-of-house and front-of-house areas are of the same standard.
  • Manage roster policy according to operational requirements.
  • Achieve your targeted beverage cost.
  • Achieve your target food cost.
  • Clean kitchens and restaurants / bars
  • Ensure stock control system is in place.
  • Administration

  • Conduct audits as requested and implement property-specific strategies to ensure quality of operations.
  • Ensures property specific legislative compliance.
  • Evaluate public guest opinions through online portals such as Trip Advisor.
  • Investigate all guest complaints for the department.
  • Initiate programs, policies and procedure to mitigate the possibility of further complaints and with the focus on continuous improvement.
  • Financial

  • Holding regular meetings with the Financial Manager, Host Manager to ensure adherence to the property budget.
  • Ensure that Purchase Order procedures are followed †quote, authorisation, delivery, and payment.
  • Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.
  • Reviewing of monthly income statements.
  • Human Resources

  • Staff recruitment and to ensure that the correct Recruitment Process is followed for all new recruits within the property.
  • To hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
  • Conduct probationary and performance reviews timeously.
  • Accurately complete HR Status forms and submit them before the deadline.
  • Ensure that the dress code procedures for the property is in place.
  • You will be expected to be always available telephonically and always have access to read and respond to your emails.

    To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

    Please note that only successful candidates will be contacted. Should you not hear from us within 14 days †please consider your application unsuccessful

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