QUALIFICATIONS / CERTIFICATES
Relevant Tertiary Qualifications or equivalent skills / experience.
Marketing, Administration or Project Management / equivalent skills / experience.
Experience on Pastel preferred
Computer literate / equivalent experience with specific reference to Excel & PowerPoint.
Sales administration and or import / export administration experience, within the medical industry
KEY DUTIES AND RESPONSIBILITIES (Detailed)
First line of contact for general enquiries and administrative support to sales field force (e.g liaison with colleagues in Germany as and when required;
arrange brochures to be couriered to customers and prepare the packs, e-mail brochures or other technical information to customers upon request from sales field member, compile and update product specification sheets;
presentations; updating quote registers with new quotes submitted during the week for circulation).
Coordinate Front Office technical sales related enquiries to Technical Back Office function.
In cooperation with sales field member, compilation of tender documents for submission prior to deadline.
Generate customer proposals for local and export markets, ensure accuracy levels are maintained as per guidelines provided;
including pro-forma invoices. Plan workload and priorities to adhere to 24 hour turnaround time for quotations, since time of receipt.
Maintain data (stock codes, descriptions and images) on quote automation system.
Upon request from Sales field member, assist with compilation and distribution of demo delivery requests as per SOP to achieve the required outcome.
In absence of Sales & Marketing Admin Manager, receive and distribute customer orders with relevant documentation such as spec sheets within 24 hours of receipt of order.
Ensure Sales field member and Head of Sales sign off on the spec sheets.
Ensure SMA PSS & SMA’s vendor registration remains valid (government & private); compile a register to monitor when documents is due for re-
registration at each institute (public + private) and resubmit documentation as necessary to maintain validity.
Take ownership of role in planning exhibitions in cooperation with Sales & Marketing Admin Manager, Sales Force and Head of Sales.
Act as ambassador for client *during all interactions with customers or visitors to the office, or at exhibitions.
Assist Head of Sales, Sales & Marketing Admin Manager and sales team with marketing campaigns, customer packs and customer presentations.
Monthly stocktake to pro-actively manage availability of marketing resources (brochures, give aways, technical information, ISO&CE certificates) and alert Sales & Marketing Admin Manager when levels reach specified minimum quantities;
liaison with 3rd party suppliers to procure marketing resources within allocated budget and timeframe.
Proper electronic record keeping of relevant documentation on the company server.
Apply a pro-active approach to ensure Sales & Marketing back office is operating efficiently and reliably, with a sense of urgency to resolve challenges.
Act as back up for reception and front office duties.
Any other ad hoc tasks or different duties delegated by management where necessary to meet the goals of the Company.
Actively demonstrate the Company principles and culture through execution of daily tasks, and contribute to team effectiveness through participation and cooperation.
Maintains client confidentiality in conformance with confidentiality policy and Government laws and regulations.