Want to be a part of our team?The responsibilities of the Digital Commerce Systems Support Analyst are based around supporting the systems, processes and people required to drive successful adoption of Direct, NTTs digital commerce solution, by our clients.
Our clients can adopt Direct through Procure-to-Pay platforms such as Ariba, Coupa and others. Delivering a successful implementation of Direct requires knowledge of not only the products, functions and features, but of the digital commerce requirements of each of NTTs clients.
As an integral part of the Direct team, the Digital Commerce Support Analyst responsibilities include working closely with the Digital Commerce team, internal stakeholder and clients to support integrations and the Direct application.
Fundamental to the role is the task of monitoring integrations, client usage, and providing support to clients and users to address any issues that may be present.
Working at NTTPrimary DutiesSubject Matter Expert it is fundament to the role that the Digital Commerce Support Analyst (becomes) is a subject matter expert on all client facing aspects of Direct.
Direct Account Administration Creation of customised account configurations and related client modifications post-creation.
This can include functions such as preconfigured bundle creation, customised workflow configurations and changes to client details such as pricing, workflows, usersAriba, Coupa and other procure to pay platforms / market place administration to ensure smooth procurement by our clients.
Key client liaison Providing proactive follow up to all key accounts. The emphasis is to ensure that all key accounts are maximising their utilisation of the tool, with particular focus on self service usage.
This involves building strong working relationships with key client contacts, and maintaining regular communications. It may include additional administration, sending of key informational materials, demonstrations and reporting on the progress of key accounts in relation to their adoptionSystem Development Advisory As a key client liaison, the Digital Commerce Support Analyst will provide collateral relating to client feedback, and be involved in the prioritisation of future system developmentGeneral As the Digital Commerce Support Analyst role requires an adaptable approach and mindset, there will be occasions where additional ad hoc requirements, related to the Direct project, will require attention.
The ideal candidate needs to be flexible enough to take these on as needed. Examples may include tasks such as providing reporting and analysis to the business, internal meetings, and representing NTT externallyEducation and Experience : Minimum 3 years Business Operations experience (Quote to Invoice cycle)Digital Commerce / e-Procurement experience (E.
g. B2B or B2C) preferredSAP Ariba and Coupa administration experience preferred.Preferably degree qualified in an IT or Business disciplineExperience with cxml highly regardedGeneral SkillsExcellent Client service skillsAbility to liaise directly with clients and understand and interpret their requirementsGood experience with Microsoft Office Apps - Excel, Word, PowerPointExcellent presentation skillsExcellent analytical skillsWhat will make you a good fit for the role?