Systems Support (Retail) Mr Price Group
Mr. Price Group
Durban, KWAZULU-NATAL, South Africa
6d ago
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  • Our Systems Support role provides assistance and support related to systems and applications for Allocation, planning and all things retail!

  • Respond to issues and queries logged via various methods
  • Determining the nature of customer problems through asking relevant questions
  • Guide customers through the problem solving process
  • Run diagnostic programs to resolve problems
  • Apply basic data fixes through SQL
  • Resolve small bugs and enhancements using C# .
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers about application issues and enhancements
  • Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
  • Documentation of daily procedures and compiling of System and training manuals (department specific)
  • Participation in User Group meetings with the Divisions
  • Ad hoc projects as they arise.
  • IT Diploma or Degree (Or studying towards one)
  • Excellent business knowledge in a retail environment
  • 1+ years’ working experience with : SQL ServerC#SSISMicrosoft Excel at an advanced levelRetail Merchandising planning SolutionsBI / Hadoop / Snowflake Reporting Solutions
  • Please note : All applicants must be fully vaccinated against Covid-19 at the time of application or if necessary undertake, to receive a second vaccination in accordance with Company policy, before permanent employment is confirmed.

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