Customer Happiness Agent (m/f/d)
vetsak® GmbH
Kapstadt, ZA
6d ago

About us

Vetsak is one of the fastest growing D2C companies in the luxury furniture segment. We combine South African lifestyle with German innovation and quality.

So far, we have made the lives of over 80,000 customers in 35 countries more comfortable, and we are adding more every day.

In order to expand our growth, we are looking for bold, creative, driven, self-motivated, entrepreneurial individuals with a sky’s the limit kind of outlook, to join and develop our team.

Your responsibilities

  • You are the voice of vetsak and the first point of contact for our customers and retail partners
  • You receive inquiries, problems and suggestions from all over Europe and South Africa via email and phone and advise on deliveries, returns, payments and much more
  • You create customer confidence and develop the appropriate solutions to increase customer satisfaction
  • You actively support the improvement of our customer service
  • About you

  • First experience in customer support
  • You communicate precisely and know the importance of providing caring customer service
  • You are patient and emphatic, make people feel heard and enjoy looking after their well-being
  • Ideally, you are a solution-oriented multitasker and pay attention to details even in stressful situations
  • Fluent GERMAN and ENGLISH in written and spoken language is a must!
  • What you can expect from us

  • A company in its strongest expansion and growth phase
  • Great technical equipment - we provide you with everything you need.
  • A warm and open atmosphere and an inspiring working environment.
  • Creative freedom and colleagues who are among the best in their field.
  • A good salary and flat hierarchies
  • What we need from you

    Our goal is to make the world a more comfortable place - how can you help? Show us your passion! Tell us why you think you have what it takes to develop into one of vetsak’s key players.

  • Please note that your CV and cover letter must be written in English.
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