POSITION PURPOSE Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control.
Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems.
Trains, directs, and appraises assigned personnel.ESSENTIAL FUNCTIONS AND BASIC DUTIESAssumes responsibility for the effective operations management of Centre and facilities.
Centre ManagementKeeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlords strategiesAttends meetings / functions related to successful operation of Centre i.
e. SAPOA, CJP etc.Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / DirectorInvestigates / initiates proposals for refurbishmentsMaintains a hands-on control of projects in handReviews the building status / grade ongoing and advise the Senior Management regarding maintaining the standards within those gradeClient ReportingProvides accurate information to client according to agreed format timeouslyAnalyses of monthly income / expenses and variance reportingMonitors turnover rentalsMonitors of all municipal recoveries (and general recoveries) on a monthly basisPlanning and BudgetingPrepares and completes budgets as required each yearCompletes of forecasts timeously as requiredReviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandatesAssists in formulation of business plans for the unit5 Year budget preparation and control or as required by the clientQuarterly review and monitoring results or as required by the clientQuarterly Expenditure / AnalysisSets and motivates Capex / TI philosophy per building in consultation with clientRecommend TI standard specificationRecommend Capex requirementsEnsures we conform to Capex philosophy and proceduresEstimates new operating costsEnsures recovery of operational and utility costs in accordance with Lease termsDebtors and Creditors ManagementUndertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal actionCredit Control.
Responsible for Management : ArrearsLegal action / liaising with attorneys / management as requiredMotivate Write-offs to senior management / clientParking ManagementAttends monthly / ad hoc interaction meetings all parkades where applicableIn conjunction with the responsible person for parking, maintains accurate control of in house operated parkadesTenant RelationsDeals with correspondence / interaction with tenants as requiredEnsures that leases are timeously renewed and all vacant space is let and in a presentable stateNew TenantsDetermines and recommends letting mandates (i.
e. rental levels, installation cost etc.) for approvalUndertake lease negotiation and maintenance of tenant relationshipsControls new leases and record of sameControls / oversees new installations (through technical / operations manager where appropriate) including : Premises designNegation / liaison / control with / of professionals and contractorsSign off acceptance of complete premiseExisting TenantsRenews Lease Agreements in accordance to mandateTenant liaison and public relationsControls / arranges centre promotions through merchants association / s or promotion committee / s or marketing fundsRegular assesses tenants turnover, stock turn and merchandising to establish both growth needs and / or trading difficultiesMonitor and compile foot traffic reportsExpense ControlChecks and authorises payment of accountsAuthorises cleaning, consumables, electrical and general maintenance ordersControls wage and salary allocationControls municipal payments and recoveries there againstEnsures cost effectiveness and performance of contractorsFinancial ManagementMonthly financial statementsMonthly management reportsAccurate budgeting and reportingOperating costsCalculates operating costs for charge-out to tenantsEnsures recoveries as appropriateTenant mix i.
e. what business should be established / recommendedNetworking with tenants, public, external organizationsIssues tender documentsExpense controlChecks and approves payment of accountsControls cleaning, consumables, electrical and general maintenanceControls municipal payments and recoveries there againstEnsures effective performance of contractorsCustomer liaisonNew TenantsLease negotiationMaintenance of tenant relationshipsPublic relationsEstablishes and maintains sound public relationsAttracts people to the CentreControl of Advertising MaterialsMotivates and assists tenants to improve their servicesAssumes responsibility for the effective repairs and maintenance of the Centre.
Asset ManagementControls / schedules / implements regular preventative maintenance program in line with budget constraintsMotivation of refurbishments, major repairs as appropriateAttends site meetings with contractors in respect of maintenance / expansion of projectsMonitors progressInspection / enforcement of tenant responsibilities during and on termination of lease termsLiaises with appropriate Government, Provincial and / or local authoritiesResponsible for Compliance of OSH ActMaintenanceGeneral Maintenance of Buildings and premisesAll electrical, electronic, mechanical and air conditioning equipmentComplies with the OHS act and all other statutory requirementsAssumes responsibility for the security of all the Centre facilities.
Conducts scheduled inspections of security systems and implements improvements as necessary.Occupational health and safetyThe development of security action plans, systems and directivesThe management of security guards on shiftThe establishment and maintenance of an emergency preparedness programmeThe training of Maintenance and Security personnel in Occupation and Health SafetyReport security incidents to our managementAssumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.Acts as a liaison between the Company and external contactsEnsures effective coordination of external services with Company operationsObtains and conveys information as appropriatePromotes goodwill and a positive image of the CompanyEffectively supervises Centre personnel, ensuring optimal performance.
Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
Discusses areas needing improvementAssigns and coordinates personnel. Directs daily operationsIdentifies, develops, and implements training programs as appropriateConducts performance appraisals.
Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as neededEnsures that staffing levels are appropriate.
Interviews, hires, and assigns personnel as necessaryAssumes responsibility for related duties as required or assigned.Ensures that work area is clean, secure, and well maintainedCompletes special projects as assignedPERFORMANCE MEASUREMENTSGood communication and coordination exists with departments.
Assistance is provided as neededSenior Management is appropriately informed of area activities and of any significant problemsOperations personnel are well trained, effective, and efficient.
Appropriate supervision and assistance are providedCompany facilities are well maintained and secure and meet the needs of the CompanyCentre operations are efficiently and cost effectively administeredCurrent and future Centre needs are well planned and budgets are established and maintainedEffective business relations exist with vendors, contractors, and trade professionalsQUALIFICATIONSEDUCATION / CERTIFICATION : MatricAdditional related maintenance and Centre management training preferredREQUIRED KNOWLEDGEExcellent understanding of Centre management proceduresKnowledge of budgeting, service contracts, and leasing agreementsEXPERIENCE REQUIREDFive or more years of related experience, with at least two or more years of supervisory experienceSKILLS / ABILITIESExcellent leadership abilitiesAble to organize, coordinate, and direct team activitiesStrong problem solving skillsGood communications skillsAble to use all related maintenance equipment and computer applications