To help drive quality outcomes for our clients and enable engineering teams by providing capabilities focused on the supportability and reliability of software.
The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-2-end product engineering team.
The role must demonstrate an ability to work with a large global product engineering team supporting a complex mix of software, clients and delivery outcomes.
The role requires an ability to work with a diverse range of internal and external technical & engineering teams, to ensure a highly reliable, automated product engineering & operational capability exists.
Accountabilities & Deliverables
Contribute, support and deliver the strategic vision set for support and reliability engineering with a strong focus on enabling speed, scale and quality, supporting engineering delivery teams
Delivers a global alignment of infrastructure, delivery and platform technology across
Coaching of SRE team members towards automation
Work closely with engineering teams to reduce cycle times for build and deployments
Ensure services provided extend engineering teams through to production, enabling speed and scale
Leads and drives automation throughout operational engineering activities and roles to remove
hands-on" work, driving an effective efficiency outcome
Ensures everything as code pattern such as GitOps, IaC, monitoring as code are followed
Supports SREs to ensure existing clients and solutions continue to operate effectively
Core Skills, Knowledge and Attributes
Working knowledge of modern software and technology :
Demonstrates an ability to lead people of varying capabilities and backgrounds in an exceptional way.
Considers how people work and the effect of leadership on them, focuses on demand and flow, variation, "what matters" and works on "the system" to improve it.
Identify and manage key personal development and learning needs utilising a variety of techniques including coaching and creation of opportunities / cross-skilling to motivate,
Demonstrates the ability to think critically, deeply and quantitatively about technical and delivery issues and their impact on platform and product solutions to create practical and commercial services in collaboration with key stakeholders across technology and product.
Influencing and collaboration skills
Demonstrates the ability to skilfully influence and collaborate with cross functional teams and navigates
complexities to consistently deliver high quality technical and product outcomes
Defines clear and ambitious goals and establishes priorities with clear responsibilities to ensure results; supports teams to organise work effectively for both immediate and longer-term outcomes, challenging for continual improvement on process and service excellence.