People Experience Lead
Durban, South Africa
3d ago

MAIN JOB PURPOSE : Human Resources

Human Resources

The People Experience Lead is the primary contact forall Line Managers and employees regarding all queries relevant to HR systemsand processes, spanning on-

boarding, payroll, leave, travel, exits & issueescalations. They work with various teams in HR, Legal, etc. to enable aflawless end-

to-end employee experience for employees' day to day HR needs.PELs are responsible for ensuring that employee policies, practices, andprograms are consistently applied across client groups and the company.

PELsalso partner with Expertise teams on policy updates. The role is accountablefor knowledge management and feeding insights into enhancement of artificialintelligence of the technology platforms.

To assist with the quality assurance service to thebusiness in order to ensure that products produced by the company are fit foruse by the consumers according to Company’s specifications and standards.

Todrive zero defect culture within the organisation.


Policy guidance and administration


Leave policy queries, helping with Leave portal usage,leave encashment implementation etc.

Travel policy guidance and implementation for domestictravel and transfers

Obtain sign offs as per SOAs for administration E.g.Backdated promotion approval, disturbance allowance approval etc.

Advise on appropriate policy implementation for anyparticular employee need - E.g. : If a person is looking for time off, PEL hasto advise whether it would be a career break, LOP, Medical leave etc.

based oncontext; would partner with Line Manager (LM), HRBP and apply policies as fit

Day Job

Resolve employee pay and benefits queries / grievances

Liaise with Global mobility for internationalassignment cases to enable smooth experience for IAs

Review forum feedback and Update Policy and Processeswhere necessary

Own end-to-end cases and progress of cases

Knowledge management

Writing knowledge articles basis experience fromemployee queries

Gathering inputs from Data Specialists to updateknowledge articles

Support Artificial Intelligence learning by updatingthe cloud based platform with knowledge articles and updates

Facilitate adoption of self-service and informationalchannels with employees E.g. : Mobile app, Bot, etc.

My Pay / Benefits

Proactively reach out to new Hires and make sure theyget first pay slip correctly

Proactively informing employees of pay relatedissues / comms after getting feeds from UL Payroll team

Single point of contact for Payroll queries

Have Face-to-Face or live Chat meetings with employees(blue and white collar) to support My Benefits queries

Visit locations where needed (particularly importantfor industrial sites) to support Blue Collar queries

Select benefits "on behalf of" employeeswithout access to IT systems

Recruitment and On-boarding :

Escalation point for transactional issues inrecruitment

Day 1 : Induction and on-boarding responsibilities,with support of recruiting team where necessary

Coordinating schedules with stakeholders and enablingon-boarding completion

Owning Hire Fact Sheet and making sure it is deliveredto new Hire

Status / follow-up on payment of bonuses if any : E.g. : Sign-on bonus and / or Employee Referral Program

Exit Concierge

Anchoring HRBP Exit sign off checklist

Anchoring mandatory document collection fromemployee / family to enable smooth exits especially in death cases

Guide employee and LM through exit process to enablesmooth implementation

Ensure warm handover between the stakeholders whenrequired (specially in IA cases)

Coordinate with home / host country and ensure HRBPshave access to the required documents in International Assignee separationcases

Obtain LM sign offs in exit cases in case of non-responsiveness

Ownership / distribute exit letter to blue collaremployees

Transact JML form for Movers and Leavers

Key Interfaces : HR Managers

HR Managers

Line Managers and employees


Relevant Bachelors’ Degree

2 3 years HR Service, operations experience,preferably within a factory

Experience within FMCG

Proficient & broad understanding of HR systems,processes, and 3rd party providers.

Comfortable working in MS Office 365 (Excel,PowerPoint, Access, OneDrive, Outlook, SharePoint etc.); advance proficiency inExcel required

Superior interpersonal and communication skills

Solid customer service and relationship managementskills

Experience participating in mediations is required, aswell as playing a part in alternative dispute resolution

Comprehensive knowledge of employment laws andregulations required

Strong analytical skills and attention to detail

Ability to anticipate needs and solve problemsproactively

Strong multi-tasking skills with a comfort inmaintaining multiple, often conflicting, priorities, and deadlines

Demonstrated ability to work independently as well asin a collaborative team environment

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