MAIN JOB PURPOSE : Human Resources
The People Experience Lead is the primary contact forall Line Managers and employees regarding all queries relevant to HR systemsand processes, spanning on-
boarding, payroll, leave, travel, exits & issueescalations. They work with various teams in HR, Legal, etc. to enable aflawless end-
to-end employee experience for employees' day to day HR needs.PELs are responsible for ensuring that employee policies, practices, andprograms are consistently applied across client groups and the company.
PELsalso partner with Expertise teams on policy updates. The role is accountablefor knowledge management and feeding insights into enhancement of artificialintelligence of the technology platforms.
To assist with the quality assurance service to thebusiness in order to ensure that products produced by the company are fit foruse by the consumers according to Company’s specifications and standards.
Todrive zero defect culture within the organisation.
Policy guidance and administration
Leave policy queries, helping with Leave portal usage,leave encashment implementation etc.
Travel policy guidance and implementation for domestictravel and transfers
Obtain sign offs as per SOAs for administration E.g.Backdated promotion approval, disturbance allowance approval etc.
Advise on appropriate policy implementation for anyparticular employee need - E.g. : If a person is looking for time off, PEL hasto advise whether it would be a career break, LOP, Medical leave etc.
based oncontext; would partner with Line Manager (LM), HRBP and apply policies as fit
Resolve employee pay and benefits queries / grievances
Liaise with Global mobility for internationalassignment cases to enable smooth experience for IAs
Review forum feedback and Update Policy and Processeswhere necessary
Own end-to-end cases and progress of cases
Writing knowledge articles basis experience fromemployee queries
Gathering inputs from Data Specialists to updateknowledge articles
Support Artificial Intelligence learning by updatingthe cloud based platform with knowledge articles and updates
Facilitate adoption of self-service and informationalchannels with employees E.g. : Mobile app, Bot, etc.
My Pay / Benefits
Proactively reach out to new Hires and make sure theyget first pay slip correctly
Proactively informing employees of pay relatedissues / comms after getting feeds from UL Payroll team
Single point of contact for Payroll queries
Have Face-to-Face or live Chat meetings with employees(blue and white collar) to support My Benefits queries
Visit locations where needed (particularly importantfor industrial sites) to support Blue Collar queries
Select benefits "on behalf of" employeeswithout access to IT systems
Recruitment and On-boarding :
Escalation point for transactional issues inrecruitment
Day 1 : Induction and on-boarding responsibilities,with support of recruiting team where necessary
Coordinating schedules with stakeholders and enablingon-boarding completion
Owning Hire Fact Sheet and making sure it is deliveredto new Hire
Status / follow-up on payment of bonuses if any : E.g. : Sign-on bonus and / or Employee Referral Program
Anchoring HRBP Exit sign off checklist
Anchoring mandatory document collection fromemployee / family to enable smooth exits especially in death cases
Guide employee and LM through exit process to enablesmooth implementation
Ensure warm handover between the stakeholders whenrequired (specially in IA cases)
Coordinate with home / host country and ensure HRBPshave access to the required documents in International Assignee separationcases
Obtain LM sign offs in exit cases in case of non-responsiveness
Ownership / distribute exit letter to blue collaremployees
Transact JML form for Movers and Leavers
Key Interfaces : HR Managers
Line Managers and employees
Relevant Bachelors’ Degree
2 3 years HR Service, operations experience,preferably within a factory
Experience within FMCG
Proficient & broad understanding of HR systems,processes, and 3rd party providers.
Comfortable working in MS Office 365 (Excel,PowerPoint, Access, OneDrive, Outlook, SharePoint etc.); advance proficiency inExcel required
Superior interpersonal and communication skills
Solid customer service and relationship managementskills
Experience participating in mediations is required, aswell as playing a part in alternative dispute resolution
Comprehensive knowledge of employment laws andregulations required
Strong analytical skills and attention to detail
Ability to anticipate needs and solve problemsproactively
Strong multi-tasking skills with a comfort inmaintaining multiple, often conflicting, priorities, and deadlines
Demonstrated ability to work independently as well asin a collaborative team environment