Aon Limited Role Profile - Client Manager .
Job Title : Client Manager
Track : Professional
South Africa Aon Risk Solutions
Location : Johannesburg
Purpose of Role :
The role of the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees.
Line Management Responsibility :
Key Areas of Responsibilities
Responsible for leading, developing and improving the day to day client relationship
Responsible for building a client profile of risks and needs analysis in respect of the portfolio of clients.
Responsible for input into the renewal process which includes
preparing pre-renewal documents meeting with clients sending renewal notifications sending cancellation letters were applicable.
Responsible for structuring insurance programmes to meet the needs of portfolio clients.
Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.
Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
Responsible for compliant dealings with clients
Contributes into the development of new business with either existing or new clients
Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met
Acts as a support to Strategic Account Manager / Business Manager on larger, more complex accounts
Responsible for credit control
A minimum of Grade 12 or equivalent
A Bachelor’s degree is preferable
Must be registered as a representative with the FSCA in terms of the FAIS Act
Must be registered as an associate with the IISA
Excellent knowledge of policy wordings
A comprehensive knowledge of the South short-term insurance markets
An in-depth strategic knowledge of industry and business strategies and company goals
Computer literacy with advanced know-how in MS Word and Excel.
Skills and Attributes.
Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients
Advanced analytical, technical and problem-solving skills and abilities
Well- Developed communication skills
Fluency in the English language, both written and spoken
Good interpersonal and organizational skills
Ability to work effectively in and with teams.
Have a minimum of 5 - 10 years’ experience in a similar or related role.