Technical Service Field Professional
Placement Point
Randburg, Gauteng, ZA
4d ago
source : Careers24

A dynamic company based in Randburg is looking for a *Technical Service Field Professional* *

Duties :

  • The candidate will report to the Operations Manager
  • The Field Technical Service Professional is responsible for repairing, servicing, and installing company equipment at the customers
  • Goal is to work as efficient as possible by optimizing the field days by being at the customer
  • Equally as Manufacturing Engineer he is responsible for repair and preventive maintenance for the manufacturing equipment and continuous improvement of manufacturing processes
  • In consultancy with Operations Manager the Field Technical Support Professional organizes on site repair-schedule and can take the necessary steps to prioritize certain issues or repairs
  • Understand and implement the Quality and Environmental Objectives and Policy in day to day work
  • Understand and implement the requirements of the Q&E Management System applicable in the job *Field Technician : *
  • Responsible for all onsite technical support activities regarding repairs, service, installations, training, problem solving
  • When in the office responsible to assist the solutions or repair team with their day-to-day activities
  • The Field Technical Service Professional is responsible for the follow-up towards the customers. In case of a conflict or disagreement he / she needs to involve the sales representative to ensure the customer satisfaction
  • Responsible for organizing / planning the field interventions in an efficient way
  • Working with the administrative tools and procedures that are in place
  • Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers
  • During contact with the customer the field technical support professional is responsible in seeing opportunities for sales or service leads *Manufacturing Engineer (this is part of the Field Technicians duties) : *
  • Responsible for maintaining all equipment in optimal condition, by creating and carrying out a preventive maintenance program
  • Ensure manufacturing equipment meets all safety requirements at any moment in time and continuously seeks to improve machine safety and ergonomics
  • Fast and effective repair of equipment in case of machine breakdown
  • Continuously improve manufacturing efficiency through machine optimization *
  • Requirements :

  • A2 (technical degree, not necessary bachelor or master) or higher
  • Minimum of 5 years experience
  • Experience with THT printing systems is recommended
  • Local travel up to 60% required
  • English speaking (very good in both written and verbal)
  • M F) 08 : 00 17 : 00 / Will be in the field a lot and not so much in the office *Required Skills and Competences : *
  • Customer focus
  • Approachability
  • Problem solving
  • Functional technical skills
  • Integrity and trust
  • Learning on the fly
  • Technical learning ability
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