Operations Manager
Cletech Recruitment
Johannesburg, South Africa
3d ago
source : Job Placements


Standard Operating Procedures

ï · Decide on systems and procedures best suited to the supply chain process from shipment to delivery.

ï · Establish or change existing rules or procedures to streamline current processes.

ï · Monitor and track implementation and ensure plans are translated into action making best use of people, finance and systems available.

ï · Manage several complex systems and processes.

Management of Contracts Execution & Logistics

ï · Supervise and monitor all communications relating to trades, foreign exchange, shipment and delivery periods to ensure smooth execution of contracts.

ï · Analyse and verify accuracy of information captured by administrators

ï · Ensure timely deliveries, invoicing, and debt collection.

ï · Manage and track interest and storage recoveries to minimise financial cost to the company

ï · Troubleshoot and resolve conflicts promptly by making decisions and ensuring these are actioned swiftly.

ï · Develop organisational systems to co-ordinate all operational skills so that there is alignment.

ï · Understand detailed working of operations, finance and other departments and provide professional advice to streamline processes.

ï · Set timelines for various key performance indicators annually, and run 3 year comparisons to ensure work is constantly evolving and improving.

ï · Compile monthly, quarterly and annual performance reports for submission to management

ï · Take overall responsibility and accountability for entire contracts and logistics function to ensure cost-effective and efficient service delivery.

ï · Maintain professional knowledge of entire department with responsibility for all rules, procedures and principles.

ï · Track current USD / ZAR interest rates and circulate to ensure correct rates are being used.

ï · Involvement with Finance to analyse profit and loss of every contract, and interrogation of anomalies requires high degree of precision with no room for error.


ï · Recruit and select employees with relevant knowledge and skill sets.

ï · Train team members, and manage their performance and discipline in a way that ensures productivity and excellence.

ï · Prepare and review performance targets with team.

ï · Ensure that all processes and procedures are understood, applied and consistently adhered to.

ï · Proactively monitor team work-load and assist / relieve / arrange relief for other contract administrators where necessary.

ï · Conduct meetings with relevant stakeholders for updates, progress tracking and addressing of issues and concerns.

ï · Hold regular team workshops and brain storm on methods to improve ways of working.

ï · Foster team values and behaviours such as accountability, transparency, knowledge sharing, innovation and team cohesion.


ï · Diploma in Business Management or equivalent

ï · Certificate in imports and exports related subjects (i.e International Commercial Terms (Incoterms))


ï · 5 years experience in bulk products contracts execution and international trade, 2 of which in a supervisory role.


ï · Working knowledge of SAP

ï · Working knowledge of Incoterms

ï · Understanding of imports and exports, customs clearance, documentation

ï · Logistics and supply chain practices

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