Seafreight Import Controller
Johannesburg, South Africa
2d ago
source : Wisdom Jobs

Headhunters A top global company is looking for an experienced Seafreight Import Controller to join their dynamic JHB East Rand team Primary purpose of the role The Seafreight Import Controller will handle freight movement for international ocean import shipments in order to exceed customer service expectations while maintaining compliance with all government and industry standards Key Accountabilities Arranging collection and deliveries of freight for international ocean import moves Taking operational and customer service responsibility for all files handled Using preferred list of truckers and vendors to identify customer solutions based on rates and service Acting liaison between shippers consignees and ocean carriers Completing all necessary import documentation in order to remain compliant with regulations Determining and recommending shipment costs to the customer for their selection Completing quotes for customers sales personnel and overseas stations agents Entering import shipment information into the system Receiving reviewing and processing documentation following up with origin offices for clarifications and resolutions on paperwork and following all processes to ensure timeously clearance Establishing and maintaining a positive relationship with both internal and external customers and vendors Monitoring for shipment arrival notice Entering import information into the system Clearing shipments through Customs Handling clearance and final release State Vet Port Health ETC Coordinating and preparing all necessary documentation for release and final delivery of the shipment Participating in client meetings alongside other members of the team Responding to any customer questions concerning import milestones and shipment status Remaining within company guidelines when addressing customer inquiries regarding shipments Escalating uncommon customer issues to the next level manager for resolution and or awareness Brainstorming possible solutions for customer issues with the team and department manager Processing the billing and invoicing for the shipment Performing other related duties as assigned Key Relationships Customers Peers Vendor Manager Focus Customer service commitments Collaboration and sharing of best practices Accountability Open communication and professionalism Necessary Skills SelfManagement Attention to detail with ability to see the bigger picture Selfdriven disciplined and accountable Welcoming of constructive criticism Technical Must possess knowledge and understanding of either or both international air and or ocean import operations procedures requirements and compliance Knowledge of all import regulations Willing to contribute to situations occurring after hours Technological Working knowledge of MS Office Suite Ability to become proficient in organizations various systems as well as client systems and programs Interpersonal Ability to work in a small office environment as part of a team Ability to positively address customer service concerns Ability to exercise good judgment and make sound decisions regarding customer inquiries Language Ability to read write and speak fluently in English Ability to read write and speak in other languages desirable Ability to communicate professionally via all forms of media both verbal and written Competency Requirements check the top 3 5 competencies required for the job Customer Relationship Management Strategic Thinking Decisiveness Innovation Change Management Team Leadership Work and or Project Teams Developing Others and or Oneself Accountability Accuracy Integrity Compliance Educational Experiential Requirements Matric certificate 3 years of experience in international ocean import Operations Preferred Qualifications College Degree or equivalent experience Relevant professional qualification Should you apply for an advertised vacancy kindly note that your application is deemed to be unsuccessful should you not receive a response from our offices within 2 weeks of application 4475461

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