KEY FOCUS AREAS
Leadership & Management Maintain and ensure the good will of theLodge brand at property level; To ensure the Lodge management perform to the company standard, having a tangible presence with guests and staff;
To ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends; -Attend monthly management meetings and provide regular reports.
Development & Staff Management To earmark and develop individuals who show potential to grow into positions; To manage the implementation of training plans;
Provide effective leadership through professional employee relations and encouragement of all subordinates, including mediation.
Communication & Systems -To maintain the use of existing systems in line with company Collection standards; -To ensure both verbally and through effective communication platforms, that the front-line staff communicate accurately and articulately with all guests.
Human Resources & Community -To build and maintain good employee relations, ensure HR policies, procedures and disciplinary code are upheld;
Strategically initiate & develop succession plans within the employee base; -Maintain and support good relations within the surrounding communities.
Financial & Compliance -Compliance to all operational expenditure budgets during the annual budget setting, process for presentation to General Manager of Operations;
To ensure compliance with set operational variable costs; -To attend monthly meeting with company Collection Financial Manager -To ensure relevant operating licenses are in place and current.
REQUIREMENTS QUALIFICATIONS AND SKILLS Grade 12 (essential) Degree / Diploma in Management / Finance / Tourism (advantageous) At least 5 years’ experience in senior Lodge Management positions MS Office Suite Proven track record of having made targets and managed medium size teams