Internal Sales Support Administrator
Cape Town South Africa, Western Cape, Sudáfrica
3d ago
source : jobomas

Job overview : Manage all pre-sale customer interactions, to ensure the highest level of quality service is delivered consistently - to ultimately achieve increased revenue through sales.

Important Company administrative support to the Business Development team. Contribute to the development and implementation of strategies to enhance customer service, increase sales and efficiency, and the overall profitability of the business.

Responsibilities : Reports to and acts under the Head of Business Development and accepts functional direction from the Sales Managers.

All other decisions must be in accordance with the company-s policies and procedures, and those of the company-s customersActs as the primary and secondary point offor all sales and customer enquiries and requestsImportant Company all website enquiriesQualify sales leadsResolve sales-related issues and Important Company real-time customer supportInterpret and communicate customer- requirements to Business Development team and other relevant stakeholdersFollow-up on outstanding quotesSend orders report to customers, as requiredBuild customer relationshipsAttend Operations meetings and contribute in a meaningful wayCollaborate with relevant departments and stakeholders, to ensure a seamless sales processMaintain high level industry knowledgeInvestigate and evaluate alternative solutions, to improve the overall customer experiencePrepare minutes from customer meetingsAction follow-up points arising from customer meetings / minutesUpdate Sales Managers- calendars and Important Company remindersComplete marketing reports and analytics, as directedIdentify efficiencies and cost savings in work processesResponsive to all business contactsParticipate in business improvement initiatives and projectsQualifications and Experience required : Grade 12 Matric qualification supported by 2-3 years- experience in a similar roleRelevant qualification in Sales / Administration would be advantageousDemonstrated organisational abilityExcellent administrative skillsAdvanced skills in MS Office SuiteProven skills in data research and analyticsGood commercial acumenTrack record of success in customer liaisonThorough understanding of sales processesExcellent written and spoken skills in EnglishAbove average typing speed with high accuracyUnderstanding of CRM and ERP systemsCompetent in the use of Microsoft Office productsPerson Specification : Meticulous and highly organisedProfessional and enthusiasticStrong communication and interpersonal skillsForward thinking with a high degree of initiative - and focused on resultsSelf-motivated, displays resilience and persistencePossess confidence and authority to obtain information and follow a task to completionApplies logic and commercial reason to decision makingAble to manage competing priorities to commercial effectAccepts responsibility for own actions and the achievement of intended outcomesAble to work independently and complete tasks within deadlinesEffective in a team-based environment and in support of team objectivesCommunicates information effectively in a friendly and supportive mannerAvailable to work on a full-time flexible basis

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