Job Description :
Leading Payments Company requires bright vibrant Head of Branches to join their dynamic team.
Main job function
The main purpose of the role is to oversee and ensure the effective functioning of the branches.
The Head of Branches reports directly to the COO. This position is responsible for ensuring that all company branches based in South Africa, Lesotho and Swaziland are functioning optimally and in accordance with regulations.
The various Branch Managers report to this position. Internal Liaison takes place with all support staff all branch staff.
External liaison takes place with all 3rd party suppliers.
Grade 12 or equivalent (Essential)
Relevant degree / diploma (Desirable)
5 years’ experience in the forex environment (Essential)
2 years’ experience as a Branch Manager or in Management capacity overseeing a minimum of 15 senior level staff (Essential)
Management / supervisory experience (Essential)
Knowledge of foreign exchange
Knowledge of exchange control regulations
Knowledge of FICA regulations
Knowledge of money laundering
Knowledge of Reserve Bank regulations
Knowledge of Branch management
Knowledge of HR principles
Duties and responsibilities (include but is not limited to) :
To respond to staff queries from branches timeously to ensure the effective running of the branches
To conduct monthly and quarterly inspections on all branches to ensure compliance to all policies and procedures
To drive new business and strategic market growth
Identify and implement new revenue streams and value-added services
Generate Sales and Marketing initiatives outside stores to generate footfall into stores
Create strategic plan to attract key new market nationalities into stores
Negotiate strategic partnerships with potential partners
Gather all the weekly reports from all the various branches
Combine and compile an integrated weekly report
Meet with the relevant directors to provide feedback on the reports
Participate and contribute in any additional required meetings
To resolve general problems in the branches timeously
To assist with resolving customers queries to ensure excellent customer service
Ensure sufficient staff coverage for the branches
Collect incident reports
Perform onboarding for new staff members and monitor their performance during their probation period
Ensure Occupational Health & Safety requirements are met in all branches
To conduct performance management functions to ensure effective running of the branches
Monitor individual team members performance and targets
Closely monitor KPIs for staff not meeting their targets and take remedial action
Prepare for and hold monthly KPI meeting with each direct report
Coach and mentor staff when required
Ensure all staff attend required training courses
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks.
We will keep your CV on our database and contact you should you match the criteria of any other vacancies.