To contribute to the design, configuration, build, and daily support of radical innovation through digital solutions that continuously improve user experience and enterprise efficiency.
Actively facilitate, support and improve solutions planning and development, ensuring client needs are clearly understood and integrated into the solutions and that feature teams are enabled to take on end-
to-end responsibility for ideation, analyses, design, delivery and ongoing support of digital solutions.
Key Responsibilities / Accountabilities
For each new venture, contribute towards the development of the solution vision, strategy, business case and value proposition in line with the client’s objectives, business needs and external developments to ensure the vision is in line with the client’s objectives and needs.
Convey the vision to the feature team to translate the client’s objectives and needs into user stories to create valuable, incremental solutions to client problems.
Provide the feature teams with insights, suggestions and recommendations regarding product, client, business and regulatory requirements, based on data gathering, interpretation and analysis, in order to support decision making and ensure all required needs are met.
Data gathering, insights and analysis
Work closely with the product / feature teams(s) to support the gathering, analysis and prioritisation of product, client and business data in order to deliver insights into the existing client base, client needs and forthcoming features.
Apply a variety of analytical and presentation techniques, in consultation with CIB digital insights and data experts if appropriate, in order to assess the integrity of data from various sources to ensure the provision of accurate, reliable and valid analytics and insights.
Contribute towards the planning and implementation of product backlogs by gathering and translating customer needs into product features and epics.
Contribute towards translating epics into user stories that are clear, relevant and lead to the required business value.
Support the preparation of sprint planning meetings and document conclusion to support the definition and commitment to the sprint backlog.
Contribute business value in terms of viable and secure software and related documentation by elaborating acceptance criteria, testing content and procedures, and by developing, designing and coding for sprints.
Lead the gathering and translation of customer needs into product features, requirements, epics for the backlog. Translate epics into stories and stories in detailed planning sessions.
Clarify and slice user stories to arrive at sprint ready user stories.
Stakeholder engagement and client experience
Develop and maintain effective relationships with key stakeholders in order to share information and understand and challenge business decisions, where relevant.
Collect and use feedback from customers and stakeholders to help and enhance customer and stakeholder relationships.
Manage the effective achievement of assigned objectives through purposeful collaboration with feature teams and other stakeholders.
Set objectives, manage performance, develop and motivate teams to maximise performance. Coach and intervene when necessary to actively contribute towards overcoming team obstacles.
Build upon technical skills within own area of specialisation in order to continually grow personal contribution to the business.
Provide technical guidance, support and coaching to other team members in order to share knowledge and develop technical understanding within discipline.
Contribute to process improvement sessions such as problem-solving sessions, sprint reviews and sprint retrospectives. Evaluate operations and develop proposals for new / improved processes and procedures.
Preferred Qualification and Experience
Knowledge / Technical Skills / Expertise