Purpose of the Job : The Operations Manager will report to the General Manager and serve as a member of the Senior Management Team.
The primary responsibility of the Operations Manager is to ensure organizational effectiveness by providing leadership for the Organization-s operational functions which includes Integrated Security / Cleaning / Hygiene / Pest Control / Parking Services.
KEY RESPONSIBILITIES : - Enforce the Company-s Disciplinary -Code of Conduct Adopt an initiative geared towards Integrated Operational Excellence- Improve the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations- Manage and increase the effectiveness and efficiency of the allocated Integrated Operations team- Coordinate and communicate between support Departments, Integrated Operational Teams and Clients- Establish a relationship with the Clients, whereby the I.
S.M. becomes intimately familiar with the Integrated Service requirements of each Client- Ensures that all Integrated Services personnel are operating and performing their duties according to the Site Job Description- Lead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are met- Attend weekly / monthly Client meetings and Important Company Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery- Attend regular Operations meetings with Senior Management Teams- Implement effective controls and monitoring Processes- Participate in site Investigations and report on findings- Perform Risk Assessments and Integrated Services Survey- Perform site surveys and compile reports pertaining theretoMINIMUM REQUIREMENTS : - PSIRA Grade A Registered- Matric Certified- Firearm Competency- 5-10 years of direct Management experience in the Security, Cleaning, Hygiene, Pest Control and Parking Industry- 5-10 years ex-military / SAPS experience- 5-10 years in Shopping Centre and or Casino Industry- Driver-s License Code 08 and own reliable vehicle- Risk Assessment and Site Survey experience- Strong background of Health and Safety environment- Security Management Qualification will be advantageous- SHEQ Qualification will be an advantageous- Computer Proficiency- Minimum of 2 years training with regards to -Introduction to Contract Cleaning Managers-COMPETENCIES : - Excellent People Management skills- Proven negotiation and influencing skills- Excellent verbal and written communication skills- Demonstrated commitment to high ethical standards within a diverse workplace- Strong commitment to service and quality standards as well as Client Satisfaction- Demonstrated experience in coaching, motivating, developing and leading a professional Team- Demonstrated leadership and vision in managing staff groups and major projects- Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously