Field ATM Technician : Cape Town
Bytes Managed Solutions
Cape Town East, South Africa
1d ago

Job Description :

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

First time fix rate and recall rate under the stipulated requirements.

Maintain and manage sufficient boot stock.

Maintain customer relationship.

Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).

Be productive based on the calls allocated to them.

Job Requirements : Qualifications :

Qualifications :

  • Matric or other equivalent qualification preferable
  • S4 or N6 Electrical Engineering Certificate
  • A + and N + Qualification
  • Knowledge :

    Maintain & install IT related equip

    Maintain and install IT related equipment

    Telephonic and remote support

    Windows OS

    Communication (Written and Verbal) - Clear, concise, good command and conveyance of language

    MS Office skills

    Hardware and software support

    Fault finding methodologies

    Experience :

    Soft- and Hardware troubleshooting - 2 years (Essential)

    Skills :

  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Faultfinding techniques
  • Attitude / Behaviour :
  • Perseverance
  • Communication
  • Attention to detail
  • Dedication to Customers
  • Flexibility
  • Self-Development
  • Integrity
  • Problem Analysis
  • Output orientated
  • Apply
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