Job Description :
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
First time fix rate and recall rate under the stipulated requirements.
Maintain and manage sufficient boot stock.
Maintain customer relationship.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Be productive based on the calls allocated to them.
Job Requirements : Qualifications :
Maintain & install IT related equip
Maintain and install IT related equipment
Telephonic and remote support
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office skills
Hardware and software support
Fault finding methodologies
Soft- and Hardware troubleshooting - 2 years (Essential)