Location : Kenilworth, Cape Town
Job Description : The Client Analyst role is within the Operations department and they are responsible for attaining high levels of client satisfaction by ensuring the build, maintenance, and dispatch of databases, reports, and online services to the Companys Clients.
They partner with the CGD & Data Input team to understand client needs and to continually improve system processes and standards to deliver quality and timely deliverables through strong client management.
The work involves impeccable planning, active communication, and the execution of all contracted deliverables on time and to the quality standard as defined in the contract.
The Client Analyst will need to demonstrate that you have strong project management and process skills with solid analytic, problem-solving abilities.
Requirements : Matric
Degree in Business Science, Statistics
PDGM / PDEM
3+ years of relevant work experience
Complete the OPS training program and panel process within the first 3 months of employment if entering at this level
Build and maintain databases and produce reports to specifications as set out by the CGD team and clients.
Actively seeks out client product performance in the market to keep relevant.
Ensure database accuracy by reviewing data in accordance with the companies standards and checking procedures
Dispatch databases to the client / CGD team onsite or via FTP by the agreed deadline
Manage all database requests from CGD and ensure they are completed to specification and checked prior to implementation
Contribute to client deliverables by optimizing databases and reports by updating and maintaining client road map, ensuring tasks are communicated and planned with CGD teams
Ensure turnaround time for client deliverables (database & reports) is within specified time frames
Ensure all client data errors identified are fixed, communicated, and dispatched back to the client in a timely and agreed timeline
Understands CGD requirements for allocated clients
Understands Data Input requirements for change requests and data queries
Display a solid understanding of the business and our service offerings.
Has knowledge of the deliverables they create and their use in the industry.
Partner with CGD teams to ensure the delivery of accurate databases within specified deadlines
Communicate any data issues and take ownership of problems until resolved
Keep Client Delivery Manager and CGD abreast of the status of all issues which may impact the client and the delivery of the database
Communicate and partner with CGD / IT / Data Input / SQL Dev to resolve any issues impacting the client deliverables
Full knowledge and understanding of retailer sign off terms and impact on databases
Build strong relationships with the users and key contacts within our organization
Ensures that all client artifacts are kept up to date and in order
Endeavour and participates in all education opportunities with resources and material available, applying key learning.
Initiates preventative measures and speedy progress in client satisfaction and overall quality of processes, projects, and products
Structures and co-ordinates workstream; leads process improvements development and delivery servicing