Department Manager - Tilling/Flooring
Leroy Merlin
JHB North, ZA
4d ago

Leroy Merlin is starting a new Business Unit in South Africa. New Country, new adventure, new opportunities With the ambition of being homeowners’ partners in Home Improvement.

Leroy Merlin will endeavour to respond to customer needs through innovative products.

To support the launch of this new company, we are looking for a Department Manager Customer Experience based in the East of Johannesburg.

Purpose of the role

To Maintain and enhance customer services by organizing and evaluating service and delivery systems and procedures; supervising staff and monitoring a high-level customer experience.


Main responsibilities

  • Oversee a service team responsible for, inter alia, returns, loyalty program, etc.
  • Monitoring the team’s performance
  • Assisting the team by performing the tasks with them
  • Helping with training and development
  • Completing administrative functions, e.g. scheduling
  • Handling complaints (from both collaborators and customers)
  • Helping to hire new collaborators
  • Reporting to senior management on a weekly basis
  • Drawing weekly statistics and analysis
  • Implement customer service improvement strategies
  • Provide solutions for customers
  • Profile

    The successful candidate should have the following skills, experience and attributes :

  • Retail experience is a pre-requisite
  • Relevant qualification
  • Excellent interpersonal relations
  • A team builder and a team player
  • Excellent customer service
  • Self-confident, hardworking and lives by examples
  • Experience of managing a team
  • Ability to work well under pressure
  • Computer literate
  • Meticulous and organised
  • Excellent communication skills both verbal and written
  • Process oriented, operational
  • Work Level Junior Management Job Type Permanent Salary Market Related EE Position No

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