Leroy Merlin is starting a new Business Unit in South Africa. New Country, new adventure, new opportunities With the ambition of being homeowners’ partners in Home Improvement.
Leroy Merlin will endeavour to respond to customer needs through innovative products.
To support the launch of this new company, we are looking for a Department Manager Customer Experience based in the East of Johannesburg.
Purpose of the role
To Maintain and enhance customer services by organizing and evaluating service and delivery systems and procedures; supervising staff and monitoring a high-level customer experience.
Oversee a service team responsible for, inter alia, returns, loyalty program, etc.
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing administrative functions, e.g. scheduling
Handling complaints (from both collaborators and customers)
Helping to hire new collaborators
Reporting to senior management on a weekly basis
Drawing weekly statistics and analysis
Implement customer service improvement strategies
Provide solutions for customers
The successful candidate should have the following skills, experience and attributes :
Retail experience is a pre-requisite
Excellent interpersonal relations
A team builder and a team player
Excellent customer service
Self-confident, hardworking and lives by examples
Experience of managing a team
Ability to work well under pressure
Meticulous and organised
Excellent communication skills both verbal and written
Process oriented, operational
Work Level Junior Management Job Type Permanent Salary Market Related EE Position No